Product Specialist - Underground Mining / Anglophone Chinese Speaking

Support functions and processes within the Underground Department in proactive way to service business in order to ensure excellent customer service, service order processing, minimize the working capital of the company and by that to grow our market share and achieve sustainable profitable growth.Your MissionReport to the Service Operations ManagerActively participate in the daily URE service field & workshop activitiesPerforms highest quality of maintenance and repair work in the field and workshopParticipate in start - up and commissioning of new delivered equipmentPerform the trainings for customer staff (operators and technicians) including charged trainingsCooperation with PSD marketing & Technical ServicesProvides expert appraisal for customers and for the other departments of the company, by performing visits, presentations, by taking part in meetings, interventions or by providing information, documents, software, etc.Support customers service personnel during equipment system troubleshooting solving the difficult problemsCooperation with Product Company (PC) new projects implementation (designing process, testing and introduction)Provides technical information within the scope of his job dedicationImproves the relations with the existing customers and support to build new customer contactsIdentifies the customers' needs and expectations through direct discussions, and offers them the best service and technical support qualityFollow measures for environmental protection and complies with the specific policies and procedures settled by the customers.Uses the company assets in an efficient and cost-conscious wayTo follow internal procedures or other internal rules applicable to this position.Actively use system or application for monitoring/updating fleet machines (e.g. Fleetsync)Identifies the customers' needs and expectations through direct discussions and offers solutions by daily and directly contact with the Customer.Providing information to Customer asObserved failures, malfunctions operated machinesMade repairs, inspections.Spare parts recommendation and forecastingAuditing machines as required.Skills transfer to the customers techniciansPerform other tasks assigned by the Service Operation ManagerBe responsible for compliance with internal procedure "Code of Conduct"Your Profile:Must be fluent in English and Chinese (Mandatory). French is a plusUniversity Degree, preferably in a electromechanical field or similar through experience or same gained by experienceUnderground Mining, Construction and Technical experience including hydraulic, electric and engine systemsWorking experience in Underground loaders, Face drilling machines, production drilling machines and Rock Reinforcement equipment KnowledgeTechnical knowledge (mechanical, hydraulic, pneumatic, electric systems, etc);Experience monitoring, trouble shooting, diagnosing of RCSBasic knowledge of MS Office programs (in particular, Word, Excel and PowerPoint)Reading technical documentationAbility to read electrical, hydraulic and pneumatic diagramsAssessing the technical condition of machines and devices using diagnostic equipmentThe ability to use electric and hydraulic toolsThe ability to use manual mechanical tools.Location and other info such as travel requirements etcThis position can be located in MonroviaWhy Epiroc?Epiroc Group have a strategic long-term ambition to grow in the region, and we are looking for dynamic, ambitious and highly qualified Product Specialists to grow their career into possibly a Service Operations Manager. As one of our core strategies are diverse. We are keen to see a mix of gender applying.Ready to Lead with Purpose?Apply now and become part of a team that’s shaping the future of mining and infrastructure.Last Date to Apply: 26 November 2025It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com