Production Engineer

Production Engineer supports the company's strategic and operating objectives through administration, management and support of software Products and Information System components.As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies.As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.At our brand-new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work-life balance, offering flexible work arrangements, and wellbeing initiatives that help you thrive both personally and professionally. Now, let's explore this exciting opportunity so that you can be part of our mission. Scor Tech (~200 employees across the globe) provides products, services, and support to all SCOR Group worldwide. Its 2 key challenges today are to successfully implement its new Target Operating Model (TOM), to be supported by an ambitious pluri-annual internalization plan to deliver innovative products and services to its clients. Scor Tech organization is an Agile matricial organization relying on 4 pillars: - Data and System Engineering, made of the following teams: Data Center of Excellence, Products and Systems Engineering and Enterprise Architecture - Management & Control (M&C) & Corporate Systems, made of teams supporting Crews and Transversal Functional Domains: Governance, T&D Operating Model Implementation, Security & Compliance, Financial Control, Sourcing & Vendor Management, Governance, and Processes - Technical, made of teams dedicated to IT Operations, Network, Cloud, Workplace & Cloud Productivity Services - Crews and Transversal Functional Domains Crews are supported by Chapters (Software Engineering, Architecture, Data, and Operation) and both Technical and M&C teams are fully dedicated to the delivery of SCOR products, services and support. Under the responsibility of Manager IT Operations, Production Engineer supports the company's strategic and operating objectives through administration, management and support of technical systems that contain its operational and decision support information. Within SCOR IT Technical / Operations Chapter, your key function will consist in: - Contributing to maintain SCOR group's information systems in operational condition, - Participating to the improvement of operating procedures and to the integration of new systems while respecting deadlines and technical constraints, - Sharing and training peers on your domain of expertise. Your role requires to be open-minded, information-sharing and problem-solving oriented, while working in a demanding environment with various stakeholders, in Technical department but also in Functional department, in close collaboration with Squads and Solution Owners. Candidate Success Factors - Accountability, reliability and thoroughness are key values required from an Ops Engineer - Curiosity and willingness to learn from peers and past experiences - Continuous improvement and service driven while keeping it simple Objectives for the first year (or 2 years) - Deliver Product(s) on time and in budget, in collaboration with Solution Owner - Maintain Product(s) high level of availability and reliability Abide to and enforce SCOR Operation and Security practices Key duties and responsibilitiesUnder the responsibility of the Head of Production, your mission and tasks will be:Maintain, configure, deploy and plan changes for SCOR ProductsProvide technical expertise, guidance and strategic recommendations to develop a roadmap that ensures that current and planned technical solutions are compatible with business needs and strategic objectives while remaining compliant with SCOR StandardsTroubleshoot issues and participate in multi-discipline war rooms to resolve customer incidents as an L2 or L3 expert when circumstances require it.Provide 24/7 on-call L2/L3 support for production applications and services on weekly rotating basis.Support IT Functional teams with development of processes to support business needs.Ensure adequate controls and reports are available to comply with regulators and global governanceEnsure compliance with IT technical Policies and StandardsEnsure compliance and deliver evidence as required to maintain ICS controls Required experience & competencies2+ years of experience supporting IT Production systemsFluent in English (written, spoken) Hard skillsExpertise with administration, support and troubleshooting of enterprise applicationsExpertise with the following (or similar) technologies: Operating Systems (Linux, Windows) & Networking (DNS, routing, etc…)Application Servers and databases (Tomcat, nginx,…)Authentication servicesAzureContainerization and Kubernetes (AKS, ACA)Azure Service Bus (ASB)DataBricksHands on experience with Monitoring, Patching, Backup, Process Automation, Disaster Recovery, High Availibility,… is mandatoryCloud and Security expertise is desirableObservability experience is desirableFluent in English Soft skillsClient-oriented (understand users practices) Willing to take initiativesStrong analytical and communications skillsTeam spirit and wish to collaborate with various stakeholders within SCOR ITDesire to work in a "multi-projects" approach and a multi-cultural environment Required Education Degree in Computer Science, Management of Information Systems, or related analytical field; or equivalent experience