Program Manager, Americas

At AlgoSec, what you do matters! Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are hiring a Program Manager to play a critical role in driving strategic projects to understand our customers’ needs, their mission, how success is defined, and ensure that AlgoSec is exceeding expectations in developing and delivering solutions.Reporting to: Manager, Project Management, AmericasLocation: Peachtree Corners, GA (Hybrid) or East Coast US (Home Office)Direct employment ResponsibilitiesLead customer workshops to achieve project goals by working cross functionally to develop holistic solutions and define best practices using AlgoSec technologies. Accelerating solution adoption, ensuring retention and customer satisfaction as well as building the efficiency of the team. Accountable for all customers' needs throughout the entire engagement life cycle, including all deployment and Production stages. Ensuring customer satisfaction. Passionate about engaging AlgoSec customers. Assist them in gaining more business value by moving them to production. Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. Deliver appropriate and effective executive level communication. Lead and direct interaction between the customer, partners, and the internal project team to ensure appropriate relationships exist to produce positive project outcomes. Engage and manage sub-contractors, including following current Terms and Conditions Advocate customer needs/issues cross AlgoSec’s departments. Establish a trusted/strategic advisor relationship with the customer and drive continued value of our products and services. Ensure that all projects are delivered on-time, within scope and within budget. Assist Account Managers in pre-sale stage and comfortable developing SoW (Statement of Work) & Jump Start Packages.RequirementsAt least 5 years of experience in Project Management or proven experience of increasing customer satisfaction, adoption, and retention - outbound customers - a must 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)Worked in large technology environments / enterprises. IT and security background, especially in firewall administration and configuration – Preferred Dynamic and proactive personality with excellent interpersonal skills A very good understanding of Change management processes and procedures Operates well under-pressure as well as being result oriented. A "Can- Do" personalityImpeccable written and verbal communication skillsAdaptability: Demonstrates persistence and overcomes obstacles. Fast learner and works well independentlyPerforms well in a matrix management environmentThrives well in a multi-tasking environment and can adjust priorities on-the-flyAbility to see the broader view, though detail oriented and analyticalCritical thinking skills to ask probing questions to understand clients’ business needs Listens intently to others, taking time to understand the points being made, asking questions when appropriate, and allowing for professional courtesy in conversations Self-starter with high level of integrityPleasant to work with Willingness to travel within the US & abroad (approximately 10%)AdvantagesPMP preferredExposure to Process Improvement Disciplines like Six Sigma or Lean Six Sigma is a plusA reasonable estimate of the OTE for this role, at the time of posting, is $120,000 - $130,000. Final offer may vary based on experience, skills, location, and certifications. If your expectations differ, we still encourage you to apply.AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.