Program Manager

Hybrid (Onsite as required)DescriptionDSI is searching for a Program Manager who oversees, leads, and administers the setting up of a Salesforce Program. The PM is the individual ultimately responsible to the agency. The PM's primary responsibility is to drive the entire efforts for setting up the Salesforce Org, implement of the department's IT's Big Ideas, application rewrite, governance, and operations. The PM must ensure that any risks to projects are addressed to assist with timely completion and that the final product meets the business, technical, and established quality requirements.Responsibilities Strategic Planning & LeadershipDefine and drive the overall Salesforce program vision, strategy, and roadmap.Align Salesforce initiatives with business goals and stakeholder priorities.Lead cross-functional teams in program planning and execution.Program OversightManage the end-to-end lifecycle of Salesforce-related projects and initiatives.Oversee timelines, budgets, deliverables, and resource allocation.Ensure governance, risk management, and compliance across Salesforce implementations.Stakeholder ManagementAct as a liaison between business stakeholders and technical teams.Facilitate requirements gathering, prioritization, and expectation setting.Communicate status updates, milestones, and issues to senior leadership.Process ImprovementAnalyze and improve business processes through Salesforce automation and tools.Champion best practices in CRM adoption, data quality, and user engagement.Drive continuous improvement using feedback, metrics, and analytics.Technical Oversight (Non-Coding Role)Collaborate with Salesforce developers, administrators, and architects on technical solutions.Ensure scalability, performance, and maintainability of the Salesforce platform.Oversee integrations with other enterprise systems (ERP, marketing automation, etc.).Change Management & TrainingLead change management efforts to support adoption of Salesforce features.Plan and coordinate training programs for users and stakeholders.Support user onboarding and provide enablement resources.Reporting & AnalyticsTrack key performance indicators (KPIs) and success metrics for Salesforce initiatives.Deliver dashboards and reports that provide business insight and value.This position will function as a highly skilled PM that also includes:Provide general project management support which includes developing and maintaining work breakdown structures, assisting project teams with developing and maintaining project schedules, assisting with the requirements definition process, interfacing with technology subject matter experts, working with project managers to drive projects towards on-time completion, within budget and meeting quality standards.Working with project teams to identify risks and issues. Identifying mitigation strategies.Conduct status meetings and perform risk assessments, track action items and provide reporting needed by the Division Leadership.Implement risk mitigation strategies to ensure high quality and on-time delivery of projects.Requirements4-year college degree or equivalent technical study7 years of project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently.5 years of business process analysis.3 years of workflow automation.3 years of Salesforce experience.Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook.Solid experience in leading the implementation of workflow automation solution including gathering and creating efficient business workflow process.Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.In-depth knowledge of project planning techniques and automated project planning tools.Experience in managing several different priorities and responsibilities.Excellent documentation skills.Experience creating detailed project documents including project charter, implementation plan, test plan, deployment plan, and reports and giving presentations based on the appropriate audience.Excellent planning, organizational, and time management skills.Must have strong verbal, written, and interpersonal communication skills.Proven track record in managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams.Experience performing business analysis and/or project management for software development projects.Excellent client-facing and internal communication skillsExperience in vendor management.Excellent decision and critical thinking skills.Preferred QualificationsLarge-scale Salesforce implementation experience is preferred.Project Management PMP credentials is preferred.Experience leading digital workflow automation projects preferred.About Diversified SystemsFounded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.Diversity, Equity and InclusionDSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.