Program Manager II (Solutions Live Program Manager)

The Solutions Live Program Manager is tasked with the comprehensive, end-to-end management and execution of global training programs, prioritising operational excellence, robust stakeholder engagement, scalability, and data-informed decision-making.Core ResponsibilitiesProgram Governance and Prioritisation: Administer the structured quarterly training intake process, ensuring strict alignment with overarching business priorities. Refine and standardise the request submission procedure, coordinate the global training calendar in collaboration with key stakeholders, and formally communicate all resultant outcomes (including final scheduling, deployment of alternative formats, or resolution status). Maintain the central calendar to proactively mitigate conflicts and publish definitive monthly schedules.Global Operational Support: Develop and manage a robust, multi-regional training schedule, ensuring comprehensive global coverage (including the APAC region) and due consideration for local time zones. Partner with training requestors (primarily Product Marketing Managers) to precisely define target audiences, administer the invitation plan, and accurately track attendance.Pre-Execution Preparation: Collaborate extensively with requestors to formally define learning objectives and draft professional, detailed session descriptions. Mandate the use of standardised content templates. Integrate and validate survey and attendance codes directly into all training materials. Create and deploy internal awareness campaigns. Coordinate and lead all necessary pre-session live execution preparatory meetings.Live Session Management: Execute seamless live streaming via designated platforms (Zoom/Workplace). Professionally facilitate the Question & Answer segments and provide instantaneous technical and logistical support throughout the session.Post-Execution Analysis and Follow-Up: Oversee the distribution of post-training surveys. Disseminate essential follow-up communications, including session recordings. Share consolidated survey results and qualitative feedback with relevant parties. Monitor and engage with post-session internal awareness posts. Analyse and report on livestream metrics and survey outcomes to formally inform future program iterations.Data Analytics and Continuous Improvement: Analyse and synthesise critical performance data (including attendance, engagement levels, and survey responses). Generate scheduled and ad-hoc reports detailing training impact and emerging trends. Utilise data-driven insights to rigorously fuel continuous improvement across the program and related processes.Required QualificationsDocumented experience managing complex, global training and enablement programs; demonstrated strong project management and organisational proficiencies; exceptional communication, influencing, and stakeholder management skills; advanced proficiency with virtual training platforms (e.g., Zoom, Workplace). Proven capacity to operate effectively across multiple international regions and disparate time zones, and extensive experience in data analysis, comprehensive reporting, and leveraging data to strategically drive program direction.Benefits401(k).Dental Insurance.Health insurance.Vision insurance.We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional ResponsibilitiesParticipate in OP monthly team meetings and participate in team-building efforts.Contribute to OP technical discussions, peer reviews, etc.Contribute content and collaborate via the OP-Wiki/Knowledge Base.Provide status reports to OP Account Management as requested. About UsAt OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields, including AI, cybersecurity, enterprise architecture, and beyond. For nearly two decades, we’ve been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.