Program Manager

Our client, a leader in financial software is hiring a Partner Operations Program Manager to join their team!**This is an 8-month W2 contract with benefits and paid holidays**As the Partner Operations Program Manager, you will design and manage the end-to-end partner journey (onboarding, active engagement, and offboarding) across both self-serve and managed models.Responsibilities:Partner Lifecycle Management: Partner with internal teams to enforce compliance policies and offboard partners no longer in good standing.Partner Tier & Benefits Management: Develop and manage upgrade/downgrade mechanisms based on partner performance and engagement.Access Fees & Operations: Monitor and manage access fee exemptions and terms throughout the partner lifecycle.Partner Support & Communications: Work across teams to help establish a Program Support Desk to triage partner inquiries and route technical/product issues to the right teamsOperational Insights & Program Health: Define, maintain, and report on program KPIs and health metrics.Process Design, Automation & Scalability: Identify and prioritize opportunities for automation and simplification of manual workflows (e.g., onboarding flows, exemption reviews).Desired Skills:Bachelors degree; Masters degree or MBA preferred8+ years of experience in program operations, partner management, or business operations roles—preferably in a B2B SaaS environment.Proven success in taking a new product to market, driving adoption, designing and scaling operational workflows that support external partner ecosystems.Experience working with cross-functional teams (GTM Finance, Legal, Rev Rec, Product) and driving alignment in a matrixed environment.Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.