Program Manager, Museum of Tolerance

DescriptionHeadquartered in Los Angeles, it maintains operations in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem, and Buenos Aires. It is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world.In 1993, the Center opened the Museum of Tolerance in Los Angeles to worldwide acclaim. The Museum has served as the Center’s flagship educational arm, challenging visitors to confront bigotry and racism, and to understand the Holocaust in both historical and contemporary contexts. In addition, the Center developed Moriah Media to produce theatrical documentaries to educate global audiences. Moriah has produced 17 documentaries to date, two of which have received the Academy Award for best feature documentary, The Long Way Home and Genocide.Position OverviewThe Programs Manager, MOT plays a key role in developing, implementing, and evaluating high-quality educational and community-centered programs at the Museums of Tolerance. This position is responsible for fostering meaningful connections between the museum, youth, families, and community partners through dynamic in-person and virtual experiences. Working cross-departmentally, the Program Manager ensures that content is presented consistently across all educational programs, tours, and interactive experiences while advancing the museum’s commitment to diversity, equity, accessibility, and inclusion (DEAI).This position reports to the Director of Field Education, West and is based in Los Angeles, California. This is a full-time (40 hours per week) position at the Museum of Tolerance LA, Monday – Friday with occasional Sundays and weekday evenings as needed.Key ResponsibilitiesProgram Development & Implementation Develop innovative in-person and virtual educational programs, including guided tours, hands-on activities, and interactive learning experiences that connect with both temporary exhibitions and the permanent collection. Regularly deliver all museum educational programs. Evaluate and revise new and existing museum offerings, implementing a project-based learning approach to engage visitors of all ages in meaningful ways. Develop and facilitate ongoing training for volunteers and paid tour guides in collaboration with Associate Director and other team members as applicable. Provide coaching and ongoing evaluation for volunteers and tours guides to ensure a high level of facilitation across all programs. Provide support for the coordination of museum’s weekly/monthly volunteer schedule. Collaborate with the Content Team to create structured learning modules as needed. Manage and support interns providing ongoing training, mentorship, and professional development opportunities. Support public programs and other educational initiatives as needed. Collect, analyze, and report attendance data for relevant museum programs to assess engagement and inform program adjustments. Manage the annual programs budget, advocating for transparency and resource allocation that supports program expansion and sustainability. Ensure that all educational initiatives are presented consistently across platforms and experiences. Foster collaboration across departments, ensuring seamless communication between the Education Department, floor staff, and other teams. QualificationsQualifications & Skills Minimum 5 years of experience in museum education, youth and family programming, or community engagement. Proven ability to develop and manage educational programs that cater to diverse audiences. Proven ability in program facilitation in the classroom or a non-traditional educational setting. Strong leadership and collaboration skills, with experience managing teams and fostering cross-departmental partnerships. Expertise in program evaluation, data collection, and budget management. Bilingual proficiency (preferred) and experience in developing accessible, multilingual educational content. Passion for fostering meaningful connections between museums and communities, with a deep commitment to DEAI principles. Our BenefitsWe value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.