Project Management Officer

Company ProfileTotal IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantasticclients,and an excellent working environment, rated as one of thetop501 MSPs in the world. Committed to deliveringhigh touchIT support, our aimisto provide the highest levels of service coupled with a great working environment.DescriptionWe are formalising our project management practices and creating a Project Management Office (PMO). The PMO function is being designed currently, and is something that will require ongoing build, nurture, inspiration, and effort for the purpose of creating great customer experiences from our brilliantly managed projects.The Project Management Officers Role AtTotal ITis ToBuild and promote a framework for project excellence within the PMOEngage with customers and the delivery teams by coordinating,supportingand executing project plans to ensure compliance to the standards set by the PMO, in the way designed and intended by the PMO to create the best of experiences for all stakeholdersEnsure all projects are formed well, kept upto date, clients are always informed, 3rdparties are informed and booked onto site whenrequired.Build and develop ways of working to create and nurture a great customer,colleagueandTotal ITbusiness experience from our PMOResponsibilitiesProject and Resource PlanningSales to delivery handover.Develop with the delivery teams Project and Resourcing Plans to communicate with the customers.OrganisationOverseePre-Survey andPre-WorkshopCalls, Project Kick Off Calls and Project Pulse Calls with all the relevant stakeholders internally and externallyensuring these happen and everyones roles are understood.Liaise withTotal IT Finance Directoron dates for Milestone Delivery and Invoicing KPIs.Project Planning and CoordinationPulse Calls Review the results ofProject Pulse Calls,reviewing notes, recording risks, actions,issuesand decisions to follow up on.Ensure project team member utilisation is at 85% or greater.Project Compliance and Quality ControlEnsure the statement of work isagreedby both parties before workcommences.Review and add to CRMthe Work Acceptance Formcollectedfrom the Customer when each Project or Milestone is completeby our Project Managers and PMO Coordinators.Spot check quality control at various stages throughout the project lifecycle.Project Office Design, Creation and RolloutTake ownership of the Project Office, designing project processes,templatesand ways of working to create an unrivalled customer experience and improve project consistency and coherence.Support the creation and development of the Project Office tools,processand templates.Manage and promote change across the business, rolling out updates to the Project Office.Drive initiatives to support the PMO and Project DeliveryTake initiative toestablishfocus groups to build on ideas for the development of tools,processesand templates to support the development of the PMO.Actively involve the PMO in all project and solution focus groups across the business that are related to project delivery and affect the PMO.Results / MeasuresEvery Project Is Successfully Marked As The Perfect ProjectSigned Statement of Works and Purchase OrderSurvey results verifiedSigned Data Asset Form (whereappropriate)Kick-off call completed with documented follow-upPulse Calls arranged, completed, and followed upAll detail recorded in Halo PSA and SharePointPerformance MetricsProject compliance:Zero major compliance breaches per quarterProject efficiency:95% of projects delivered on time and within budgetCustomer satisfaction:90%+ client satisfaction scores across projectsInternal feedback:Positive colleague and business feedback on PMO effectivenessResponsible for (Budget / People)Oversight of 75+ activeprojectsReporting on allProjectBudgets6Direct Reports including 3 PMO Coordinators, 1 Project Manager, 1 PMO Technical Engineerand 1 Field Engineer.Software and Technology CompetenciesExposure to and willingness to learn Microsoft Technologies including the following:Microsoft OfficeMicrosoft ProjectMicrosoft VisioMicrosoft365/ Office 365SharePointPower BIAnyappropriate Skills, Knowledge, And ExperienceExposure to and willingness to learn Project Management and Project Office methodologies,principlesand techniques:AIPMO FoundationP30 FoundationPPSO EssentialsExposure to project management methodologies, Prince2, Agile, Scrum, MSFKey BehavioursAmbitious and self-motivated individual with a desire to grow into and further develop this role. Driven self-starter, energetic, organised, excellent communication and people skills, leadership skills.What do we expect from youPositive attitudeExcellenttelephonemannerGood sense of humourProfessional and high standard approach to workDrive and determinationAbility to adapt and be flexible to changing situations.Team focusedReliable and dependableAdd value to the organisationCompany Benefits28Days annual leave plus 1 day, 2 weeks either side of your BirthdayPrivate Healthcare including 24hr GP Service, In-patient/Out-patient care, Therapies cover & Advanced Cancer Care coverMental Health & Wellbeing programmesAudio, Optical & Dental coverGreat working environment with friendly teamContributory pension schemeReceive up to 10 days of relevant training per yearA tailored professional and personal development planHigh performance computers for all employeesWork in a modern environment, we have break out areas for those quiet timesFlexible Office/Home WorkingInterview ProcessStage 1:Telephone Screening. Thisgenerally lastsbetween 10and15minutes.Stage 2:Microsoft Teams Interview. You may be asked back for a second interview.Stage3:Second Interview face to face withour CEO.Stage4 :A call with ourHR Managerto run through a job offer, setexpectationsand confirm any outstanding questions.Final Stage:An offer letter is sentwith an agreed start date. Welcome to the Total IT Team!Why work at Total ITA recent team survey gives you an insight into the work life here at Total IT:"Great people", "The atmosphere makes me want to come into work each day!"Joining us onthisrole, expect a warm welcome,and to be treated fairly and professionally withtop-uptraining to help you meet your own goals.LNKD1_UKTJ