Project Manager

Overall Purpose of the RoleThe Project Manager oversees the full operation of the Onella Dresses branch by managing daily activities, ensuring service quality, monitoring sales performance, and supervising all teams. The role aims to achieve the operational and financial targets agreed upon within the partnership framework between Onella and MEM Holding.Key Responsibilities1. Daily Operations ManagementOversee the workflow inside the showroom, warehouse, and points of sale.Assign tasks to the team and monitor attendance and discipline.Handle daily operational issues and ensure service continuity without disruptions.2. Financial & Sales ManagementMonitor daily sales performance and POS reports.Prepare weekly and monthly reports covering sales, revenue, and operating expenses.Ensure accuracy in stocktaking, inventory control, and movement of incoming and outgoing goods.Supervise pricing activities and promotional offers in coordination with the Finance and Marketing departments.3. Team ManagementSupervise the performance of the sales team, CRM staff, accounting, and customer service personnel.Evaluate employees’ performance and recommend training, motivation initiatives, or corrective actions.Maintain a positive work environment that enhances productivity and professional customer interactions.4. Coordination with Supporting Departments at MEM HoldingHR Department: recruitment, performance evaluation, training, discipline, and roster management.Finance & Accounting: financial reporting, reconciliations, expenses, and payables.Marketing: advertising campaigns, promotions, product photography, and content management.IT Department: POS system, CRM system, and customer database.Legal Department: contracts, compliance, and regulatory procedures.Public Relations: event coordination, advertising support, and partner relations.5. Quality Assurance & Customer ServiceEnsure adherence to Onella’s approved service standards.Oversee the customer journey from entry to order delivery.Monitor CRM team performance and communication quality, ensuring fast and professional responses.6. Reporting & Performance MonitoringSubmit monthly performance reports to MEM Holding’s Executive Management.Prepare special reports on customer traffic, best-selling products, customer complaints, and development proposals.Track KPI indicators and link them to operational improvement plans for the branch.Qualifications & ExperienceBachelor’s degree in Business Administration, Marketing, or a related field (preferred).Minimum of 3 years of experience in retail branch management or operational leadership (preferably in fashion or women-focused businesses).Strong leadership and supervisory skills.Excellent knowledge of sales systems, CRM platforms, and performance reporting tools.