Project Manager

Job TypeFull-timeDescriptionPropio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is an International remote position.Position OverviewWe’re seeking a highly driven Project Manager who will be responsible for overseeing and managing translation projects from inception to completion. The Project Manager will work closely with clients, internal teams, and freelance translators to ensure that all projects meet our high standards of accuracy, timeliness, and customer satisfaction.ResponsibilitiesDevelop and manage project plans: incorporate deliverables, tasks, milestones, estimates, timelines and resourcesAct as the Client Manager for all projects assigned by providing unparalleled client support to build long term relationships and increased businessResponsible for project deliverables (i.e., implementation, deadlines, budget, quality, and project close, etc.) in accordance with client requirementsNegotiate, scope, and prepare proposals and quotations for potential new businessMaintain day-to-day communications on current and future project matters; provide status reports and proactively research and offer solutions to ensure client satisfactionProvide support and training to linguists on program tools required to be used for projects assignedManage linguists engaged by reviewing work quality and providing feedback to ensure Propio and client standards are metCommunicate effectively with team to share best practices, suggest improvements, or share feedbackProvide reporting to clients on business intelligence, quality, and productivity to support client expectationsAct as a liaison between translators and evaluators for projectsManage communications for support questions from clients, translators, and new business opportunitiesManage capacity planning to ensure internal and external resources are availableUtilize client specific tools, when necessary, per client project requirementsOther duties as assignedThis is a remote position located outside of the United StatesRequirementsQualificationsFluent in written and spoken EnglishRequired to work in Central Standard Time (US)Bachelor's Degree (or equivalent), preferably in translation studies or linguistics or 4+ years of relevant experience2+ years of experience as a Project Manager in translation servicesProfessional experience in translation or localization services, editing, customer service, or in other business, IT, or linguistic areasAbility to work under tight deadlines and manage multiple projects simultaneouslyIntermediate experience with Microsoft Office suite of productsExperience with translation tools (ex. DTP) and CAT tools (ex. SDL Trados Studio, Across, Plunet, XTM, Wordfast, MemoQ, etc.)Experience in translation management systemsExcellent written and verbal communication skillsExcellent attention to detail and listening skillsSelf-motivated, confident, and resilient