Project Manager, Senior

Who You AreAs a Senior Project Manager at Tactical, you are the lead delivery owner for an entire client portfolio — responsible for the successful execution of all projects across all accounts within that portfolio. You oversee and manage the delivery team (including mid-level and junior PMs), ensuring every project is delivered on time, on budget, and to brief, while maintaining the highest standards of quality and communication.You personally lead the most complex, strategic, and cross-functional projects in the portfolio, while guiding and coaching other PMs in the delivery of simpler, repeatable, or smaller-scale work. You are accountable for setting the right delivery approach, reviewing scopes, proactively mitigating risks, and ensuring alignment with the Client Partner and creative leads.You take a program-level view — balancing day-to-day project execution with long-term portfolio efficiency, profitability, and team wellbeing. You act as a strategic delivery partner to your CP, flagging challenges early, helping manage client expectations, and continuously optimising how work is delivered across the board.What You’ll DoPortfolio Delivery & Project OwnershipLead large-scale, cross-discipline projects (creative, video, digital, AR, etc.)Scope projects and define delivery approaches across multi-market or long-term engagementsOversee project timelines, budgets, scoping, and resourcing for multiple concurrent workstreams and for all projects running within the portfolioEnsure clear specifications and alignment across teams from kickoff to post-launchBe the go-to person for your Client Partner and PM Lead on all delivery matters for all projects within the portfolioClient Leadership & Escalation HandlingServe as the senior delivery partner for the CP of your portfolioSupport the CP in periodic planning and portfolio reviewsConfidently manage client expectations, timelines, and potential risks for the projects and programs we run for the clients in the portfolioResolve escalations with professionalism and foresight and in close cooperation with the Client PartnerCollaborate closely with Client Partner to align delivery with broader business goalsRepresent delivery in high-stakes meetings, confidently managing expectationsLevelling incoming work to optimise workload for the team.Commercial & Strategic OversightOwn and optimise budgets across all the projects in your portfolioForecast resource and revenue needs in collaboration with CPs and OpsMonitor commercial performance and raise out-of-scope opportunities proactivelyContribute to accurate project reconciliation and long-term portfolio planningTeam Leadership & MentorshipMentor and coach junior and mid-level PMsReview and approve scopes, timelines, and budget documentsCheck accuracy of data in Productive for the entire portfolio.Champion knowledge sharing and lead retrospectives to embed continuous improvementProcess Improvement & Operational StrategyIdentify operational gaps and propose solutions that scaleLead internal initiatives to evolve PM practices and documentationDrive consistent use of SOPs, templates, and briefing frameworksHelp Tactical scale through repeatable, effective, and well-communicated processesWhat You’ll Bring6–8+ years of experience in project and delivery management in a creative, digital, or production environmentProven ability to lead complex, multi-stream projects across teams and geographiesExpert communicator with experience handling high-level clients and internal stakeholdersCommercially astute, with a track record of managing budgets and profitabilityCalm under pressure with exceptional problem-solving and risk management instinctsSkilled in agency tooling, like: Productive, Google Suite, Notion, Slack (or similar)