Publishing Operations & Customer Service Specialist

Who We AreWe are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.Follow the links below to learn more about our work.www.frontiersin.org/about/annual-reportswww.youtube.com/watch?v=87ejFfnQzkoWhat We Can Offer YouAt Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in-person time strengthens team culture, trust, and productivity.We provide a range of benefits across our global locations, including but not limited to:4 additional wellbeing days in addition to existing annual leave allowanceAccess to learning platforms and dedicated learning & development timeA range of wellbeing initiatives, including free online yoga classes and an employee assistance planEmployees can dedicate three days each year to volunteerAdditional benefits depending on your location (e.g. pension plan and private medical care)The RoleWe are seeking a driven, new team member to join our Peer Review department. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries. Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.Remote-first (Warsaw-based) | 3 days per week in office once office opensAre you looking for a meaningful role in a growing international company? Do you enjoy solving problems, providing excellent customer service, and working with purpose? If so, this could be the perfect opportunity for you.We’re expanding our team in Poland and are looking for motivated individuals to join our Peer Review department as a Peer Review Specialist.What is Frontiers Mission?Our mission is to make science open – so that scientists can collaborate better and innovate faster to deliver the solutions that enable healthy lives on a healthy planet.Research is the foundation of modern society and it’s thanks to advances in science that we enjoy longer, healthier and more prosperous lives than ever before in human history. We want to make science even more powerful by ensuring it is openly available. This way, society will be able to generate more knowledge and accelerate innovation, health and prosperity for all.What is Peer Review?Peer Review is a key step in publishing scientific research. Before an article is published, it’s reviewed by experts in the field to ensure the research is high-quality, valid, and trustworthy. Your role will help keep this process running smoothly and fairly – so that great science can reach the world.What You’ll Be Doing?As a Peer Review Specialist, you'll support the publishing process of research articles. You’ll be part of a supportive and collaborative international team, working with authors, editors, and reviewers to make sure manuscripts are evaluated efficiently and fairly.Your day-to-day work will include: Monitoring and guiding articles through the peer review process using our online system. Communicating with editors and reviewers to keep the process moving and solve any issues. Checking quality, ensuring that the review process is fair and follows our standards. Working with other teams to help improve our workflows. Reaching individual and team goals, while always aiming to improve how we work and raise the barWhat We’re Looking For?You don’t need experience in academic publishing, but we are looking for: Experience in a role where exceptional customer service (both internal and client) has been your key priority Evidence of working with high volumes Enthusiastic and driven attitude, able to focus on solutions and positive outcomes Highly organized and able to regularly reprioritize A team player who would enjoy being able to work with customers and team members from different cultures & backgrounds around the globe Someone who thrives on solving problems and improving processes Ready to embrace AI – we are currently implementing new tools to help us in our mission and you will have the opportunity to be part of project teams to spearhead this transition Exceptional English language skills – spoken & written Passion about Open Science! Even if it is a new topic for you, please take time to learn about us first before applying, so we can understand why you would want to join us and how you can be a part of our missionWhy Join Us? Make a difference – help accelerate scientific discovery No industry experience required – full training will be provided through our Peer Review Academy, giving you specialist industry experience to be successful in your role & future career Join a mission-driven company – we support Open Science Friendly and collaborative team – we support each other to grow & learn International environment – work with colleagues from around the world Work mode – start remote, then work from our new Warsaw office 3 days a week later this year, and help shape our futureApply today and help us build something exciting — while contributing to the future of science!Apply nowPlease click the 'apply' button on this page and submit your application in English.Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at careers@frontiersin.org for any additional support.Equal opportunity statementFrontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.