QA Specialist (1 year contract)

As the QA Specialist (1 Year Contract), you have the opportunity to be a part of the Global Operations – Quality team to support our North Asia customers.You will enhance customer support and ensure that all documentation complies with the local regulations.About YouWe’re looking to recruit a QA Specialist on a 1-year contract reporting to the Regional QA Specialist, based in Tokyo.This is a varied role for an individual with a strong foundation in QA within the food industry.About UsTate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier, continuously improving how we work, promoting a safe working environment, or making a difference in our local communities, we believe we can successfully grow our business and have a positive impact on society.What You’ll Be DoingThe main responsibilities of the role include, but are not limited to:Customer SupportCustomer Audit: Support customer audit coordination on a local basis, include communication with the sales manager/ customer for NDA, audit agenda, audit related details and pre-audit questionnaire and preparation.Customer Inquiries: Attend to and support customer inquiries, which include request for product technical quality advice, questionnaire, standard and non-standard documents/ information, document translation, etc.Specification Review: Perform specification review and communicate/ negotiate specification differences with customers; support QMM request as needed.Other customer requests: SLE, customer portal support, etc.Japan Periodic TestingRegulatory ComplianceSupport product regulatory compliance request from a Japanese customer/ commercial (raise a request to the regulatory compliance committee, provide needed support to the committee for compliance check, follow up on request status)EHSQSPerform, maintain and improve the EHSQS (Environmental, Health, Safety, Quality & Security) standard and requirements as set by the Company. Participate in the company’s EHSQS program, including training, audit, etc., arranged by the company.OthersCI Projects as assignedAny other ad doc duties as requiredLocationThis role is assigned to our Tokyo office located at Shinbashi.What You’ll HaveBS degree in a related science fieldMinimum 3-5 years’ experience in QA/QC in the food industryKnowledge of food safety norms (GFSI: BRC, FSSC 22000).Knowledge of applicable food legislation.Experience working in a quality and regulatory-focused job.Demonstrated management, customer complaint handling and audit experience.Demonstrated ability to proficiently use Microsoft Office basic tools (Word, Excel, PowerPoint), SharePoint and SAP QM modules.Able to communicate in both English & Japanese (both written & spoken)What We Can OfferBase salary + Transport Reimbursement + Performance BonusMedical & Hospital Insurance coverageFlexible benefitsLinkedIn LearningMembership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)Mental health and well-being support via Mental Health First Aiders & Employee Assistance ProgramLocal volunteering opportunities (where applicable)Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.