QA & Support Specialist

We’re growing the Klang team and looking for someone who’s structured, curious, and cares about the details.This is a combined role focused on quality assurance and customer support. In this role, you’ll help us make sure Klang runs smoothly for every user. You’ll test new features, support our customers, and spot issues before they go live.Klang is a privacy-first AI notetaking tool, used in sectors where trust and compliance matter—like social work, education, and legal. Our users work on complex, important conversations. Your job is to help make their tools reliable and clear.What you’ll doTest new features before release (manual QA and edge cases)Log and verify bugs with our developersAnswer support questions in Swedish and EnglishKeep help center articles and guides up to dateBe the voice of the user in product discussionsWhat we’re looking forExperience in QA, technical support, or SaaS customer serviceClear communication in both Swedish and EnglishDetail-oriented and proactiveCurious about AI and how things workLocation: On-site in HelsingborgScope: Full-timeEnvironment: Small team, trusted product, real impactWe’d love to hear from you.Send your resume and a short note about why you’re a great fit to viktor@klang.ai with subject line “QA & Support Specialist” no later than November 30th. We’re reviewing applications on a rolling basis.