QS Electrician - Partner Success Manager (Part-Time to Full-Time)

MJP Electrical / TradeStarz - Bristol & Surrounding RegionsStatus: Part-time (2-3 days/week) initially, moving to full-time as partner network growsReports to: Director (Mark Parry)Location: Hybrid - Remote + Occasional Site/Office MeetingsIndustry: Electrical / Home Services / Field OperationsSalary: Dependent on experience + progression opportunitiesAbout MJP / TradeStarzMJP Electrical is a high-growth electrical services company building the UK's first partner-based network model designed to help electricians earn more, work smarter and grow faster.As we scale toward TradeStarz, our national multi-trade platform, we are focused on delivering world-class partner experience, structured onboarding, clear systems, and data-driven performance.We are now hiring a Partner Success Manager — a vital role responsible for recruitment, onboarding, performance support and long-term partner retention.RequirementsRole OverviewThe Partner Success Manager ensures every MJP Partner succeeds — technically, operationally, financially and personally.This role is ideal for a seasoned industry professional (e.g., senior electrician, supervisor, NICEIC QS, technical surveyor, or foreman) who wants to step off the tools, use their experience in a meaningful way, and grow into a leadership position as our partner network expands.You'll combine industry knowledge, human coaching, and digital competency to help partners: Hit their earning targets Deliver work safely & to MJP standards Master the MJP job categories & VIP consultation Improve customer communication Follow our systems & tech stack Stay motivated, confident and loyalKey Responsibilities Partner Recruitment & Selection Manage partner recruitment pipeline Conduct interviews and assess technical competency Review applications, video submissions and screening tasks Identify high-quality, safe and professional partners Work with Marketing on recruitment campaigns Onboarding New Partners Deliver structured onboarding (30/60/90) Teach all MJP job categories and VIP Consultation process Train partners on expectations, standards and workflows Ensure successful adoption of ServiceM8, Wink dashboards, GHL and Burdi Support partners through their first 10-30 jobs Technical Support & Quality Assurance Review job notes, photos and reports Support partners with technical questions Check EICR coding and logic for accuracy Ensure work meets MJP and regulatory standards Identify training needs and provide corrective guidance Performance Coaching & Retention Run weekly or bi-weekly check-ins Track partner KPIs (points, earnings, conversion, margins) Identify early red flags and intervene proactively Maintain strong working relationships and trust Help partners progress to Growth → Elite → Franchise pathway Data & Reporting Use Wink dashboards to track partner performance Monitor job category accuracy, VIP booking %, materials margins Work with Finance on CIS reporting and payroll data Produce weekly summary reports for leadership Maintain partner records and development plans Operational Support Liaise with Sales and customer support for training Liaise with Tech teams for system improvements Ensure partners follow ServiceM8 workflows Support implementation of new processes & automations Represent the partner voice inside the businessEssential RequirementsIndustry Experience Minimum 5+ years in the electrical industry (domestic preferred) Strong understanding of consumer units, rewires, EICRs, EV, testing Experience supervising electricians or mentoring apprentices Comfortable supporting partners on technical queries Strong quality & compliance mindsetTech & Data CompetencyMust be confident using digital tools: ServiceM8 (or similar job management software) Data dashboards (Wink or equivalent BI tools) GoHighLevel CRM Burdi/Xero basics Microsoft Teams & SharePoint Able to learn new systems quickly Strong ability to interpret data and spot trendsPeople & Coaching Skills Excellent communicator Calm, supportive and patient Strong relationship builder Able to challenge and hold people accountable High emotional intelligence Enjoys helping others growDesired Attributes NICEIC QS, Approved Electrician or similar background Experience in customer-facing roles (surveying/quoting) Leadership or mentoring experience Strong organisational skills Comfortable working independently Honest, reliable and high-integrity Values structure, clarity and high standards Excited by the idea of helping shape the first TradeStarz partner networkBenefitsWhy Join Us? Be part of a fast-growing, innovative business Help shape the UK's future partner-based trade model Meaningful work helping electricians earn more & live better Clear progression into full-time, leadership and future franchise support roles Work directly with the founder to influence the entire partner journey Collaborative team culture with strong support and modern tools Flexible working (part-time initially) Real impact, real relationships, real outcomes