QSR Manager

Manage operations across all QSR outlets including the food truck, and temporary food stalls. Monitor and ensure excellent customer service and brand consistency across all locations.Lead and support QSR teams in meeting daily performance targets. Develop and implement operational SOPs and customer service standards. Manage and track sales, cost of goods sold, labor efficiency, and operational budgets.Work with the Marketing department to roll out promotions and new products. Prepare and present weekly/monthly performance reports, insights, and recommendations to leadership. Oversee scheduling, staffing plans, and workforce optimization. Ensure all outlets comply with health, safety, and regulatory standards. Monitor competition and industry trends to guide business decisions. Support expansion of QSR operations through new site assessments and rollout planning.QualificationsBachelor’s degree in Business administration, Hospitality Management, Retail Management, or related field. Or equivalent experience. Minimum 5 years of experience in restaurant, QSR, or food retail operations. Demonstrated success managing multiple outlets or high-volume locationsPrior experience in launching or scaling QSRs is a strong advantageProficiency in point-of-sale (POS) systems and restaurant management software. Basic financial literacy – understanding profit margins, budgeting, and forecasting. MS Office skills (Excel, Word, PowerPoint) for reporting and planning.Familiarity with the fast-food/QSR industry trends, customer expectations, and competitive landscape.Understanding of food hygiene standardsMust have skillsPeople Management: Experience leading and motivating diverse teams, managing rosters, and driving performance.Operations Management: Ability to oversee and streamline QSR and food truck operations across multiple sites.Customer Service Excellence: Strong focus on delivering a consistent, high-quality customer experience.Inventory & Cost Control: Knowledge of stock management, loss prevention, and controlling food and labour costs.Sales & Reporting: Skilled in daily, weekly, and monthly performance tracking, reporting, and data-driven decision-makingCompliance Oversight: Understanding of food safety, health regulations, and operational SOP enforcement.Process Improvement: Ability to identify inefficiencies and implement practical solutions to enhance service delivery.Vendor Coordination: Comfortable working with suppliers, delivery teams, and logistics partners