Quality Assurance Analyst, Reporting and Analytics

Employee Applicant Privacy NoticeWho we are:Shape a brighter financial future with us.Together with our members, we’re changing the way people think about and interact with personal finance.We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.The roleThe Quality Assurance Analyst works cross-functionally with business units across Operations to help ensure adherence to policies, procedures and compliance expectations. The QAAnalyst serves as a Subject Matter Expert and proactively supports their assigned business units with data analytics, recommendations and proposed action plans to maintainperformance.What you’ll do:Oversee quality assurance testing, including organizing and delivering monthly analysis data to senior leadership across various business unitsSupport and maintain quality assurance evaluation forms, documents, and Standard Operating ProceduresAnalyze and understand root causes of poor member experience and partner across the organization to drive changeProactively identify risks and opportunities within each business unit, addressing and/or escalating issues to stakeholders and business unit leadersUnderstand and interpret processes within each SoFi product to recommend appropriate control points to ensure safety and soundness of functionalityDevelop and implement strategy for evaluation, including the following focus areas: testing methodology, standard operating procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)Partner with PMO and Engineering on automation and enhancements to processesAssess project risks, identify contingency actions, and develop/manage a risk planCommunicate ongoing evaluation and project performance with key stakeholders and business leadershipEstablish and maintain an effective feedback loop with stakeholders and business unit leadersMaintain an awareness of and act in accordance with team goals and business unit policiesSupport special projects and seek efficiencies within QA processesQA production support when necessaryWhat you’ll need:Must have previous SoFi QA, Home Loans, Review, MET or Money experienceSelf-motivated and able to work independently applying analytical skills required to manage reviewing tasksStrong understanding of lending and financial services, including operations and complianceUnderstanding of statistical and targeted loan sampling conceptsGood communication skillsAbility to work independently, self-motivatedAbility to work and accomplish goals with minimal supervisionAbility to multi-task and manage competing prioritiesMust be detail oriented with an ability to work in a fast-paced environmentProficient with Microsoft Office Suite (Word, Excel, PowerPoint)Compensation And BenefitsThe base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below.BenefitsTo view all of our comprehensive and competitive benefits, visit our Benefits at SoFi & Galileo page!US-Based Base Compensation$57,600—$108,000 USDCompensation And BenefitsThe base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal EmployeesIf you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.