Quality Assurance Executive - Hindi

Join Our Team as a Quality Assurance Executive (Hindi) to help us ensure every customer interaction is top-notch. In this role, you will monitor and evaluate calls, provide actionable feedback to our agents, and drive continuous improvement in service quality📌 Key Responsibilities:Monitor and evaluate inbound and outbound calls for quality and complianceProvide constructive feedback to agents to enhance performanceIdentify performance gaps and support targeted training initiativesMaintain detailed quality performance reportsFoster a culture of excellence within the team🎯 What We’re Looking For:Proficiency in Hindi is a must (English, Tamil, and Sinhala)Experience in call quality assurance or customer service is preferredExcellent communication and active listening skillsHighly detail-oriented with a keen eye for areas of improvementComfortable working in a fast-paced environmentFamiliarity with QA tools and CRM systems is a plus