Quality Assurance& Product Development Manager(Packaging)

POSITIONTechnical Services ManagerROLE OVERVIEWOversees all Packaging Development, Quality Assurance, Food Safety & Compliance systems and activities within S. Korea with the intent to consistently deliver on our promise to the Customer of safe and compliant assured supply utilizing a large diverse and dynamic network of packaging suppliers.Responsibilities:EXTERNALCustomerBe the face to the Customer when it comes to matters on quality, food safety, and compliance of packagingEstablish and maintain relationships with the Customer so that timely communication of information about product performance and safety is deliveredProvide timely and accurate objective data to Customer SCM and QA leadsRegularly review and update the Customer to align expectations in the areas of:QualityComplianceFood SafetyManage complaint handling and follow up. Report the root cause and action plansSupport & lead packaging development initiatives for Innovation, renovation & maintenance of packaging in the food service businessSupplierEstablish and maintain collaborative relationships with suppliers to enable transparent and timely communication of quality, food safety, and compliance related mattersEnsure Global Quality and Safety Requirements (GQSR) manual is understood and met by suppliersVisit supplier’s plants to evaluate and assure adherence to safety, process control, quality control, equipment maintenance, and sanitation processes. Work together with suppliers to develop programs to improve deficient areasLead continuous improvement in quality performance across product categories with supply partners and category teams to include, but not limited to:Supplier QA reviews and audits (e.g. GMP, HACCP, etc.) with action plans in place to close gaps;Supplier quality metrics through formal audits, for example, complaint rates, quality scorecards, supplier ranking mechanism, GMP/HACCP, SQMS, social accountability, etc.Monitor product performance at suppliers and storesIdentify and implement best practicesImplement Critical to Quality (CTQ) and Over the counter (OTC/ATCQ) programsEnsure packaging standards and specifications are understood, enforced, and compliedCreate and maintain packaging and product specificationsSelect innovative technology and process to suit functionality and customer needsDesign and conduct operational trials for NPD, brand maintenance & quality improvement needsProvide leadership in package testing, qualification and commercialization working closely with the vendors and regional teams.INTERNALIntegrate the "Voice of the Customer" into packaging specificationsImplement metrics to track, report and lead improvementsCoach supply partners & new suppliers to develop capability to meet McDonald’s standardsAssure that a workable mock recovery program and crisis action plan are in place, communicated, and understood.Conduct regular product evaluations of local supplier production versus target products and monitor product quality performance.Actively manage non‐ conformances from the field.Put in place the proactive quality systems and protocols and lead suppliers in the continuous improvement efforts.Make sure the newly launched product is in expected quality by conducting appropriate evaluation under agreement with customer QA.Identifying customer needs and uncovering improvement opportunities within work flow practices.Responsible for practicing front end framework to achieve consumer and customer centric design via collaborating with Global Technical teams for selected innovation and renovation activities.Active internal communication of the process and material benefits, including sustainability.Translate any development or research findings in to meaningful business opportunities and communicate to cross functional teamsSKILLS AND EXPERIENCE- At least three years’ experience in a quality role in a manufacturing environment where he or she was responsible for raw materials through production tofinished goods.- 5‐7 years’ experience in packaging development & commercialization in foods or consumer product industry- Able to communicate in both Korean and English- Experience in Packaging manufacturing industry- Knowledge of packaging forms, coatings & conversion processes- Degree in quality‐related field- BS/MS in Packaging or Materials engineering