Quality Assurance Specialist

We have a current opportunity for a Systems Quality Management Expert at Friesland Campina The position will be based in Amersfoort.As a Systems Quality Management Expert, you are responsible for setting, refining, and upholding quality standards across the business. Your role is crucial in ensuring customer satisfaction and effectively managing complaints, while also overseeing safety and compliance.In addition to your internal focus, you play a key role in collaborating with our suppliers. You will work closely with them on New Project Developments, Life Cycle Management, and continuous improvement initiatives. Maintaining strong supplier management is essential to introducing and sustaining high-quality standards.You are the gatekeeper of quality for the market and hold significant influence in project decision-making. Your expertise and data-driven approach are highly valued.Your responsibilitiesInstruct, coach and facilitate project team's w.r.t Quality Management System (Procedures/ Policies/ Guidelines/ tools/ training, etc.).Instruct, coach and facilitate project teams on relevant product standards (ISO 9001//IEC60335/IEC60601/, etc.)Drives and initiates improvements in new/ current project based on learnings/ feedback from earlier projects/ market. (both Safety and Quality feedback)Ensure execution of Product Quality test plans during the lifecycle of the product covering all aspects. (Product verification& Validation, early market feedback, ongoing reliability testing, etc.).Ensure regular communication on Quality status, compliance status, field complaints throughout the project execution within the project team and stakeholders.Leads all product safety/compliance related activities to ensure that the regulations and policies are fully and timely available and interpreted, products comply with all regulatory requirements and FrieslandCampina policies and incidents are handled according to corresponding product safety/compliance incident handling process including review and decision making on product safety/compliance related escalationsEnsure Risk Management quality (quality of UFMEA, DFMEA, PFMEA/ SRA, etc.).Ensure compliance to quality system requirements, regulations and standards in the designated area of responsibility.Ensures timely execution and required communications and escalation.Can lead quality related problem solving and root cause analysis during design and manufacturing.Uses post-market analytics and statistics to report on product quality performance in the field (provide feedback to manufacturing, suppliers or design teams) and initiates field actions when requiredAct as a single point of contact (person assigned to project team) responsible to ensure that hardware/Software design meets quality and compliance standards for every Gate of product development process via Stage Gating Process.The role requires:Bachelor's degree with 5+ years of related experience or a master's degree with 3+ years of related experience.Applied knowledge of appropriate consumer product regulations, requirements, and standards such as IEC60335-1 and ISO9001.Preferably experience in quality roles in the field of durables, ideally table-top appliances for B2B sector, managing suppliers, managing complaints.Qualification / Training in Design for Six Sigma and Statistics. Experienced in using tools and methodologies such as Design-FMEA, Process-FMEA; CTQ flow down; SPC, etc.Proven ability to successfully incorporate and manage stakeholder needs throughout a projectCommunicate globally, across teams and programs, from senior executives to administrative support personnel. Experience leading remote teams.Composure, conflict management, timely decision making, listening skills, self-motivation, and perseverance are all requirements of this position.Able to thrive in a fast-paced, team-oriented, new product development environment.Detail oriented and able to see the big pictureYour teamYou will be part of the Quality &Standards team working for the business group- Professional, reporting to the Q&S Manager. The teams consist of 4 people. You will be based in The Netherlands. You will work in project teams with co-ordination with marketing teams, manufacturing teams at various sites, supplier teams, and other team members across FrieslandCampina.