Quality Control Specialist

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.Neo Group is on the lookout for a Quality Control Specialist to join our VIP Department.Responsibilities:Monitor and evaluate the quality of communication between managers and clients (email, messengers, phone)Ensure compliance of communication with established standards and regulationsPrepare detailed reports on evaluations and identified issuesProvide constructive feedback to VIP Managers and Support teamsParticipate in the development and updating of QA evaluation forms and proceduresCollaborate with training and operations teams to improve service processesSupport a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty)RequirementsMinimum of 1 year of experience in quality assurance or customer supportKnowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying themAbility to assess communication objectively and consistentlyStrong attention to detail and high standards for customer experienceConfident user of Google Workspace and reporting/monitoring systemsBasic understanding of CRM systemsFluent in Russian (mandatory)English level: A2 or higherAbility to work in a dynamic environment with shifting prioritiesNice to Have:Experience working with VIP clientsBackground in coaching or mentoringKnowledge of additional languagesBenefitsRemote work opportunityFlexible working scheduleInteresting productLearning opportunitiesCareer growth prospects