Quality Control Specialist

Department: Merchant Services & PaymentsLocation: On-site (Cyprus)Reports to: Head of Merchant Services & PaymentsAbout the RoleWe are looking for a motivated and detail-oriented Quality Control Specialist to join our Payments Department.This position plays a crucial role in maintaining the high performance and reliability of payment methods, ensuring that every new provider, integration, and transaction flow meets our operational and technical standards before going live and after implementation.Key ResponsibilitiesConduct end-to-end testing of payment methods (Cards, APMs, OB) prior to production launch;Monitor and verify transaction success rates, identifying drops or anomalies in AR% and conversion metrics;Evaluate and compare performance metrics of the same method across different providers or GEOs.Validate payment flows after new integrations or configuration changes;Collaborate with integration and payments teams to ensure all live methods meet expected business and technical KPIs;Report and document test results, providing improvement recommendations to PSP Managers and Analysts;Control method readiness for go-live and monitor performance during initial launch stages;Support post-launch verification, ensuring stability and consistent approval rates;Maintain clear internal documentation and continuously improve QA testing frameworks.Requirements1–3 years of experience in QA, payments operations, or fintech-related role;Strong analytical mindset and attention to detail;Understanding of payment flows (Cards, APMs, Open Banking, Crypto);Basic familiarity with PSP dashboards, back-office systems, or QA tools (Postman, JIRA, Asana);Intermediate level of Excel or data visualization tools (AR%, decline reason analysis);Excellent communication skills and ability to coordinate with cross-functional teams;English Upper-Intermediate or higher, Russian language as an advantage;Strong sense of responsibility and ownership of results.What We OfferOpportunity to work with top European and international PSPs and cutting-edge payment technologies;Involvement in real-impact projects, where your analysis directly improves processing performance;Professional training, mentorship from experienced Payments Leads and opportunities for career growth;Competitive salary and performance-based bonuses;Friendly and fast-paced multicultural environment where your input truly matters.