Quality Engineer- Customers Complaints

Main Tasks of the PositionReceiving customer complaints;Registering complaints in accordance with the established procedure;Coordinating the control activities of the suspect product;Participating and verifying the implementation of the measures given to the customer;Reporting and informing the customer on the progress of the remediation process;Closing the process and remedying complaints;Developing work instructions for the suspect product sorting team;Monitoring results of sorting actions, internal communication of these results;Monthly consultation of customer portals, internal communication of quality system performance level (e.g. ppm, number of complaints, number of parts complained about, deliveries on time, etc.);Planning, conducting and documenting specific internal audits;Communicating audit results to stakeholdersTechnical RequirementsMinimum 1 year experience in quality;Experience in customer relations is an advantage;Good knowledge of technical drawing;Knowledge of IATF 16949;Knowledge/experience with: FMEA, Control Plan, Ishikawa, QRQC, Pareto Analysis, 8D Report, SPC/MSA;Knowledge/experience in quality audits.Knowledge of written and spoken English.Good communication skills (oral and written);Good interpersonal and teamwork skills;Customer orientation;Good analytical skills; work under pressure; to respect and meet deadlines; to work in a well-organized and structured system; to intervene quickly and spontaneously to solve problems.