Quality Engineer

Avanciers is hiring Quality Engineer With Contact Center at Toronto, ON (Hybrid) for one of our Fortune 500 client. This is a Full Time role with the client. Benefits will be covered by the Client.Role:- Quality Engineer With Contact CenterLocation:- Toronto, ON (Hybrid) 4 days weekDuration:- Full TimeSeeking an Experienced QA Professional with Java Selenium and API Rest Assured SkillsWe are looking for a highly skilled and detail-oriented Quality Engineer to join our Banking Financial Services team. The ideal candidate will have proven experience in quality assurance within a contact center environment, as well as hands-on expertise in Java Selenium and API testing using Rest Assured. This role is crucial in ensuring the reliability, integrity, and performance of our financial products and services, with a particular focus on our contact center operations. Having contact center experience is crucial for this role.Key Responsibilities· Design, develop, and execute automated test scripts using Java Selenium for web-based banking applications and contact center platforms.· Develop and maintain API test cases using Rest Assured for backend services and integrations.· Collaborate closely with contact center teams to understand business processes, call handling workflows, and customer service requirements.· Review functional and technical specifications to create comprehensive test plans and strategies focused on contact center solutions.· Identify, document, and track defects; work with development and support teams to ensure timely resolution.· Conduct regression, integration, system, and performance testing for contact center solutions and banking applications.· Ensure compliance with banking industry standards, data privacy regulations, and security protocols in testing activities.· Participate in Agile ceremonies and contribute to continuous improvement initiatives for quality processes.· Generate detailed test reports and metrics to communicate quality status to stakeholders.Required Qualifications· Bachelor’s degree in Computer Science, Information Technology, or related field.· Minimum 4 years of experience in quality assurance, with at least 1 year directly supporting contact center environments in banking or financial services.· Strong expertise in automated testing using Java Selenium.· Hands-on experience with API testing using Rest Assured.