quality monitoring Specialist .

Company Description Xceed is the leading multilingual Business Process Outsourcing service provider in the EMEA region with a capacity of more than 10,000 web-enabled multi-channel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company has sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. Xceed offers a range of services including inbound and outbound services, back office services, infrastructure management services, recruitment process outsourcing, helpdesk support services, and social media analysis services. Over the years, Xceed has received numerous accolades and awards for its excellence in outsourcing and sustainability initiatives. Role Description This is a full-time on-site role for a Quality Monitoring Specialist located in Qesm El Maadi. The Quality Monitoring Specialist will be responsible for monitoring system performance, analyzing data to identify trends and areas for improvement, and ensuring compliance with company standards. Day-to-day tasks include conducting regular assessments, preparing reports, and collaborating with team members for process enhancements. Strong communication skills are needed to interact with various stakeholders and deliver exceptional customer service. Qualifications Call Center experience is essential.* GSM (Mobile knowledge) and Experience are a must, a minimum of 6 months.* Experience in telecommunications companies is a must.((Vodafone – Orange – EX WE- Etisalat Misr-  UAE – DU -AT&T - Verizon).*Excellent in the English language.* Experience as a Quality Analyst or similar role is a must.* Strong computer skills and knowledge of QA databases and applicationsWork location: Maadi