Quality monitoring Specialist

Company Description Xceed is the leading multilingual Business Process Outsourcing service provider in the EMEA region with a capacity of more than 10,000 web-enabled multi-channel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company currently has sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. Xceed offers a wide range of services, including Inbound Services, Outbound Services, Back Office Services, Infrastructure Management Services, and more. Xceed has received numerous awards and recognitions for its outstanding services and contributions. Role Description This is a full-time on-site role for a Quality Monitoring Specialist, located in Qesm El Maadi. The Quality Monitoring Specialist will be responsible for monitoring system performance, analyzing data, and ensuring compliance with quality standards. Daily tasks include conducting research, ensuring exceptional customer service, and maintaining effective communication with stakeholders. The role involves identifying areas for improvement and implementing necessary changes to optimize processes. Qualifications * Call Center experience is essential.* GSM (Mobile knowledge) and Experience are a must, a minimum of 6 months.* Experience in telecommunications companies is a must.((Vodafone – Orange – EX WE- Etisalat Misr-  UAE – DU -AT&T - Verizon).*Excellent in the English language.* Experience as a Quality Analyst or similar role is a must.* Strong computer skills and knowledge of QA databases and applicationsWork location: Maadi