RAN 2nd Line Ops. Specialist

Join UsAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.What You’ll Do2nd Level Operations (CM,PM,FM) Prepare the required databases for all configuration changes at the Radio Access Network Work together with the other departments at the preparation phase to locate and solve the problems Perform the required configuration change.Managing CAB processes Control the effects of the configuration change for any adverse effect Analyse the tickets coming from L1&BCO Locate the reason of the problem and resolve or open ticket to the involved department within given SLA’s and OLA’s durations Send tickets to the 3rd level management for the problems he/she cannot locate within given SLA’s and OLA’s durations Investigate performance tickets coming from 1st line maintenance Ensuring the automation of configuration changes on Accela tool&Internal scripts Performing an inconsistency check. 2nd Level Support & Reporting Support the implementation and acceptance of the procured tools Support the new software feature and parameter optimization trials Guide the other departments to ensure service quality Support the field teams to improve performance and availability Prepare the needed reports to show the effects of the major CM changesHealth&SafetyTo work in compliance with health & safety rules and policies, and to identify the risks related to the works/job To ensure to work safely and in good health, and provide a safe place of work,Information Security Responsible for noting and reporting any deviations from the VTAS’s security policy and report all suspected security and/or policy breaches to VTAS FRS Management Protect access accounts, privileges, and associated passwords , and accept accountability for individual user accounts by maintaining confidentiality Understand and comply with the VTAS’s Information security policies & procedures, standards and guidelines Who You AreTechnical / Professional Expertise Good communication skills Graduate from Electronic or Telecommunication Engineering Strong analytical skills and problem-solving abilities, ability to multi-task MS office applications Supply high concentration and attention Ability to work in shift environment To have intermediate or advance level of English Experienced at GSM,UMTS and LTE networks Good knowledge of operationCompetency / Performance Drivers Builds Trust: Open, trustworthy & trusting Commercial: Understands the value of profitable customers Cost conscious: Manages cost while maintaining profitability Courage: Positive & brave Curious: Seeks opportunities to learn & develop Dependable: Takes personal responsibility Driven: Can do, delivers, drives Vodafone to win Focused: Rigorous, manages on time and resources Goal Oriented: Sets & priorities challenging targets Imaginative: Thinks laterally & innovatively inspirational: Inspires & influence stakeholders Judgement: Displays sound judgement, makes effective, timely decisions Listens: Listens and understands customer needs Manages Change: Works effectively in a changing environment Risk Aware: Manages risks Service oriented: Delivers outstanding customer service Team Working: Works collaboratively with othersNot a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's In It For YouWe like to keep them flexible: Vflexy: Flexible Benefits Program Hybrid working kit Ergonomic kit allowance Digital meal voucher Flexible transportation allowance Employee assistance hotline & counselling Comprehensive and flexible private health insurance Discounted price deals for wide range of products & servicesPlus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.trhttps://www.vodafone.com.tr/insan-kaynaklariInstagram: https://www.instagram.com/vodafonekariyer/Youtube: https://www.youtube.com/user/VFTurkiyeData PrivacyBy applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.Who We AreWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.Together we can.