Company Description RCL Services is a contact center specializing in debt recovery solutions and insurance claims recovery services, providing innovative and tailored end-to-end solutions for our clients. With 600 staff and offices in Sydney, Melbourne, and Suva, RCL Services has key expertise in Federal, State and local Government, Insurance, Banking and Finance, Telecommunications, and Utilities sectors. We emphasize a collaborative partnership approach to meet our clients' specific collection requirements. Our culture focuses on connecting, engaging, and succeeding for our clients and customers while promoting and protecting their values, market, and brand.
Role Description This is a full-time on-site role for a Helpdesk Analyst located in Suva. The Helpdesk Analyst will be responsible for providing technical support, handling customer inquiries, resolving desktop computer issues, and delivering help desk support. Daily tasks include troubleshooting technical issues, assisting customers in resolving their IT-related problems, and ensuring a high level of customer satisfaction through effective communication.
Qualifications Technical Support, Helpdesk Support skillsStrong Analytical Skills for troubleshooting and problem-solvingExperience with Desktop ComputersCustomer Support skillsExcellent communication skillsAbility to work independently and as part of a teamRelevant certifications in IT Support or related field is a plusBachelor's degree in Computer Science, Information Technology, or related field
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