Rebates Claim Analyst

Responsibilities :Analyzes and reviews claims for accuracy, completeness and eligibility. Ensures timelypayment of rebates based on established Service Level Agreement. Prepares and maintainsreports for account monitoring purposes. Partner management on issue resolutions. Helpsidentify and resolves pain points to continuously improve customer experience.REBATE CLAIMS PROCESSINGValidates correctness of the rebate claim against the contract, revenue, sell-in and sell-out reports from Microsoft D365 (Dealdesk), Business Intelligence, Channel Data Management, etc.Communicates and negotiates with offshore counterparts, sales team, country finance and geo pricing team on concerns relating to the customer’s programs or agreement, or to the customers for any additional requirementsAudits supporting documents to establish legitimacy of the claimResolving system detected errors in the claim with complete documentation and/or attaching necessary supporting documents on a timely manner.Ensures timely payment of rebate obligation based on target Service Level Agreement or urgency request to exceed customer expectation consistently. Works with various teams affecting rebates payout such as Sales, CDM Team, Quotes Team, Bank Team and Accounts Receivable Team to ensure all pertinent information necessary for a timely rebate processing and payments are being provided.Partner management, includes issue resolution, support partners technical challenges encountered in Vistex Portal, Reconciliation of customer claim and Lexmark calculation. This also includes providing recommendation for any changes needed by the partner to avoid incurring similar issue in the future.Engages customer relationship management through phone communications.Incorporate all rebate related Global Policies and Procedures and how it applies to the assigned country/customer.ACCOUNT MONITORINGCoordinates with stakeholders and customers via chat, email or phone andconducts trainings or conference calls if necessaryMaintains account monitoring/logs for inventory balances for rebates claim validation and for historical purposes.Provides payment details to customers paid by check or via automatic clearing house (ACH) and reconciliation reports on variances for credits processed.Ensures that rebates processed have been paid and communicates with the customers for updates on their rebate claims.Maintains workplace organization (5S) such as proper filing of records or reports for any required research/audit (both soft and hard files)REPORT PREPARATIONUpdates performance metrics, claim logs and other monitoring toolsComplies with other ad hoc requirements from managementSupport Activities & OthersAssumes additional responsibilities & other job related tasks that maybe assignedProvides back up and support to teammates ( in the absence of a peer)Participates in projects and trainings for continuous improvement.Identify and resolves pain points of the partners to continuously improve thecustomer experience in managing their programs and agreements.How to Apply ?Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.