Company DescriptionAbout UsAt Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we’re looking for someone who shares that belief. Job DescriptionJob DescriptionWe are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations.
You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction.
ResponsibilitiesLead, coach, and manage the customer support teamDevelop and implement efficient support procedures and service standardsMonitor performance metrics and provide actionable insightsResolve complex customer issues and escalate when necessaryCollaborate with other departments to improve customer experienceRecruit, train, and onboard new support staffMaintain accurate records of customer interactions and performance reportsConduct regular team meetings and provide continuous feedbackQualificationsQualificationsProven experience as a Customer Support Manager or similar roleExcellent leadership and interpersonal skillsStrong problem-solving and decision-making abilitiesFamiliarity with support software and CRM systemsAbility to analyze performance data and identify areas for improvementBachelor’s degree in Business Administration, Communications, or related field preferredOutstanding verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentAdditional InformationBenefitsCompetitive salary:
$63,000 - $69,000 per yearHealth, dental, and vision insurancePaid time off and holidaysProfessional development and growth opportunitiesSupportive and collaborative work environmentRetirement plan optionsFlexible working hours
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