Reception Manager

Purchased 201561 bedrooms62-seater Bar & Grill4 private event spaces - largest seats up to 18With stunning Regency architecture and beautifully manicured gardens Cheltenham is made up of many unique districts. A quintessentially English spa town full of character. A hip 18th century hang-out thanks to George III, Cheltenham is still living up to its billing 200 years later and the hotel is just a short stroll from the town's fashionable shopping street, The Promenade, in the chic Montpellier district. The majestic white building of the hotel looks right at home just around the corner from the serene Montpellier Gardens, and is sensitively-converted but utterly modern villa with surrounding grounds.About The RoleReception Manager Competitive Salary, 40 Hours Per week Permanent Contract: Permanent Location: Cheltenham Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!As Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.You will have experience working in a Hotel Reception and ideally with the reservations system Opera. You will be managing a small team within the property and assuming some Duty Manager responsibilities throughout your week.We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.BenefitsAbout YouInterested?? Click Apply Now In addition to competitive rates of pay we offer:Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.Discounted Friends and Family Room Rate with 50% off best available rate.35% off your bill when you dine in our Brasseries and BistrosFully funded Apprenticeship programmes that support you in developing your careerHigh Street Discounts on a range of high street shops, experiences, holidays and much much moreCycle to work scheme – save up to 40% on a wide range of bikesHealthcare Cash Plans - dental, optical, medical and more available from £5 per monthReferral schemes that pay up to £1500 (just for getting your mates jobs!)A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and moreWe work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salaryWe also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & BreakfastWe are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.Employee Assistance Programme – free, confidential advice available 24/7 to you and your familyPlus on completing your probationary period you will be provided with:Private Medical HealthcareBonus Plan based on clear and transparent KPI’sCritical Illness coverLife AssuranceOur Sustainability Goals100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UKWe recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year roundWe have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplaceInterested?? Click Apply NowFrasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.