Reception Manager

Reception Manager - The Mercantile, Dublin CityThe Mercantile Hotel in the heart of Dublin City we are now seeking a passionate and experienced Reception Manager to join our team. This is an exceptional opportunity to be part of a dynamic team, ensuring a seamless and memorable guest experience.Key ResponsibilitiesTake ownership of the reception department, including recruitment, training, and SOP implementation.Oversee and manage all Reception operations to ensure a welcoming, efficient, and fun environment for our guests.Supervise check-in/check-out procedures while maintaining the highest service standards.Handle guest feedback, actively respond to reviews across all platforms, and implement service improvement strategies.Ensure smooth coordination of special events, group bookings, and room allocations in collaboration with the Reservations Team.Maintain strong key control and oversee guest room security to ensure guest safety.Drive upselling initiatives and support revenue-generating strategies, working closely with relevant departments.Ensure compliance with health & safety, legal regulations, and hotel policies.Oversee billing procedures, ensuring all cash handling and credit policies are adhered to.Promote the hotel, its offerings, and local activities to guests, enhancing their overall experience.RequirementsMinimum of two years' experience in a senior Front Office or Guest Relations role within a quality hotel environment.A passion for delivering outstanding guest service with a strong customer-focused approach.Strong leadership, problem-solving, and organisational skills.Excellent communication and interpersonal skills with a friendly, engaging demeanour.Proficiency in Front Office systems.Knowledge of OTA systems is advantageous but not essential.Ability to work in a fast-paced environment, meet deadlines, and adapt to a flexible schedule.BenefitsCompetitive salaryStaff discountsGym membershipTaxSaver benefitsOpportunity for career growth and development within a luxury hotel environmentIf you are a proactive and service-driven individual eager to make an impact, we would love to hear from you. Join us at The Mercantile Hotel and be part of something exciting in Dublin City!