Receptionist - Front Of House- Full time

Who We AreTruly Dental is a modern dental company that operates across Ireland, the UK, and the UAE, dedicated to providing high-tech, compassionate, quality dental care. Our Dame Street Clinic is a flagship site in central Dublin with 30+ treatment rooms, an onsite laboratory and radiography, and extended opening hours to provide modern, multidisciplinary care in a beautiful environment.Fast Facts30+ treatment rooms enabling high-volume, coordinated patient flow. All specialists under one roof, improving continuity of care. On-site lab & digital radiography/CBCT for faster diagnostics and treatment. Extended hours (Mon-Sun) to maximize patient access in Dublin city centre. Role purposeAs our Receptionist, you will be the first point of contact for patients, delivering five-star front-of-house service in a fast-paced dental hospital. You'll orchestrate patient flow across extended hours, ensuring seamless check-ins, call handling, scheduling, and billing accuracy that underpin excellent clinical care and patient experience.Key ResponsibilitiesWarmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times. Manage a multiline phone system and high-volume inbox/queries; prioritize between in-person and remote patient needs. Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimize diaries. Prepare patient charts and documentation for dental staff; update and maintain accurate patient records. Generate billing statements, process payments, reconcile daily cash takings, and deposit at the post office as required. Operate clinic software (EXACT preferred; training provided) and follow data protection protocols. Support changeover periods (e.g., ~2 p.m. overlap) and occasional trial shifts for candidates; collaborate with the weekend team. Uphold Truly's hospitality standards and contribute to a friendly, cooperative team culture. Requirements - Skills & CompetenciesEducationSecondary education required; vocational/admin qualifications an advantage. (No higher degree required per brief.)Experience1-2+ years in front-of-house or reception roles; dental or hospital reception experience strongly preferred. Proven success in high-volume, customer-facing environments. Knowledge & SkillsMultiline phone handling, appointment scheduling, billing, and cash reconciliation. Proficient with practice management systems; EXACT experience is a plus (training provided). Strong multitasking, organization, and attention to detail in a busy setting. Excellent spoken/written English; clear, empathetic communication with diverse patients. Comfort working with clinicians and senior specialists; professional discretion and GDPR awareness. Core CompetenciesPatient-centric service & empathyStress tolerance & prioritization in high volumeTeamwork & cross-functional coordinationAccountability & reliability (timekeeping, cash/records)Learning agility (systems & process adoption)What we offerAttractive terms and salary for suitable candidates; every minute of overtime is paid. Career progression with clinical and admin support & guidance. A fun working environment and modern computerized dental software system. Training on EXACT for the right candidate. Important details before applyingFull-time role; minimum 35 hours/week, Monday to Sunday on a 7-day rotation. Weekend flexibility is required (rotation with the weekend team). Usual shifts: 07:30-14:00 or 14:00-20:00/20:30; occasional doubles with a weekday off. Location: Dame Street Dental Clinic.