Receptionist - Urology

This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology department. Urology is a busy an innovative speciality, which treats problems of the urinary system and the genitourinary tract. This is a permanent Receptionist/Administrator position based within our Norfolk Physiology Unit, working alongside our Continence Specialist Nursing Team within the Urology Department and our friendly, experienced, enthusiastic, highly motivated, and organised administrative Norfolk Physiology team.The successful candidate will have a methodical approach to work, be extremely well organised, and have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post, as the successful candidate must be able to work well both in a team, and independently.This position is required to provide critical administrative and reception support to the Continence Service, with a primary focus on managing a significant and growing waiting list, much of which is procedure-based and income-generating. The post-holder will be responsible for booking outpatient appointments and procedures, contacting patients, maintaining and updating records, and covering front-facing reception duties on the Norfolk Physiology Unit when needed.The candidate will be the first point of contact for all appointment bookings and liaise with the relevant clinicians as appropriate. It will be the responsibility of the administrator to ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real time data entry’.The reception aspect is an essential part of the clerical and admin support for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, while also creating, amending and outcoming appointments.Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.We can offer you the full range of NHS benefits/discounts and in addition:Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer room at NNUH Colney Lane siteDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH Colney Lane siteFree 24-hours confidential counselling supportOn-site Nursery at NNUH Colney LaneOn-site cafes offering staff discounts at NNUH Colney LaneSupport in career developmentFlexible staff bankSalary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronicsFor further details / informal visits contact: Name: Madie Hallam Job title: Administration Manager Email address: Madie.Hallam@nnuh.nhs.uk Telephone number: 01603 288122