Receptionist

Who We AreMetropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit.Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.BenefitsWe value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:50% off food and beverages in all of our UK venuesExtensive Rewards platform: discounts on travel, retail, hospitality, health and much moreCompany Sick PayCompany PensionLife AssuranceRefer a friend incentivesFinancial advice servicesEmployee health and wellbeing servicesVirtual GP ServicesSeason Ticket LoansEmployee assistance program: A confidential helpline providing 24/7 advice and counsellingCycle to work schemeMain ResponsibilitiesMeet and greet customers, assisting with any queries.Ensure that all customers are dealt with in an efficient and courteous manner.Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.Receiving and logging telephone calls and other communications to the venue.Who You AreExcellent customer service skills.Courteous and friendly outlook.Good grooming and presentable.Customer service experience in previous roles.Team player.Flexible attitude.Pro-active approach, able to work autonomously.Able to communicate on all levels including senior management.Good IT skills in normal Microsoft applications (Word, Excel,).A high level of personal integrity.A strong work ethic with a passion for exceeding expectations.Show respect and appreciation to all.Encourage and contribute toward a culture that supports everyone to be the best that they can bePlease Note: You must be aged 18 or above and have the right to work in the UKReceptionist£26,853 per yearPermanent - Full-timeVenueSportsmanSite Address16 Old Quebec Street, London, W1H 7AFPosted todayClosing date: 18/11/2025Job reference: JM1425492LonR