Receptionist

Duties & ResponsibilitiesCustomer Service Ensure high levels of customer service from Tsebo and service providersResolve complaints promptly and escalate when necessaryMonitor daily facility operations and suggest improvementsReport daily to the Senior Receptionist SupervisorOperational Management Manage cleaning schedules and ensure facility readiness Coordinate events and ensure COVID protocols are followed Implement and document workplace improvements Operate and monitor telecommunications systemsAttend regular meetings and propose operational enhancementsReportingSubmit accurate daily, weekly, and monthly reportsTrack complaints, compliments, attendance, and incidentsReport on telecommunications usage and stationery consumptionHandle confidential incident reporting professionallySkills and Competencies Strong verbal and written communicationExcellent interpersonal and organizational skillsProficient in MS OfficeAbility to manage and supervise service delivery Problem-solving and conflict resolution skills Professional, presentable, and approachable demeanorAbility to work independently and under pressureReliable, punctual, and enthusiastic“Can Do” attitude and leadership by exampleEarn respect from clients, guests, and colleaguesCommunicate clearly and professionallyDemonstrate commitment to excellenceListen actively and understand client cultureBe open to learning and personal growthMaintain a customer-centric mindsetSolve problems resourcefully Exhibit trustworthiness and teamworkMaintain professional appearance and uphold Tsebo’s dress codeQualificationsGrade 12; tertiary qualification in Hospitality preferred2–3 years in a front-of-house hospitality or customer service role Experience in reception, concierge, and soft services (cleaning, hygiene, security, indoor plants)