Recruitment Delivery Lead

Role DetailJob Title: Recruitment Delivery LeadDepartment: Talent AcquisitionLocation: Hybrid (Metro Manila)Work Schedule: Open to shifting schedules (based on operational priorities)Reports To: Global Director, Talent AcquisitionAbout UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The RoleWe’re looking for a dynamic Recruitment Delivery Lead to manage our recruitment team while staying actively involved in sourcing, recruiting, and closing requisitions. This is a player-coach role — you’ll manage, mentor, and drive the performance of the team, while also rolling up your sleeves to deliver on critical hires across multiple markets.What You’ll Do:Lead, coach, and develop a team of recruiters, ensuring alignment with business goals and hiring targetsPartner with leadership and stakeholders to understand workforce needs and translate them into effective hiring strategiesActively manage a portfolio of requisitions — sourcing, screening, interviewing, and closing candidatesBuild, maintain, and present advanced reports, dashboards, and data insights (Excel/Google Sheets, Looker Studio, or similar) to track team performance and hiring metricsMonitor key metrics (time-to-fill, quality of hire, pipeline health) and recommend actions to improve outcomesEnsure a positive candidate and stakeholder experience throughout the recruitment processDrive process improvements, best practices, and adoption of recruitment tools/technologyCollaborate with Ops, HR, and hiring managers to support seamless onboarding of new hires. What We Expect From You:5+ years of experience in recruitment, with at least 2 years in a leadership or team lead capacityProven track record of hands-on recruiting — from sourcing through to offer acceptanceAdvanced proficiency in Excel/Google Sheets reporting, dashboard creation, and data analysisStrong communication, stakeholder management, and decision-making skillsExperience in BPO, shared services, or global recruitment is a plusAbility to thrive in a fast-paced environment, balancing leadership duties with individual contributor responsibilitiesWhat You’ll Get In Return:Competitive compensation based on experienceAttractive benefits package including medical, dental, and vision options based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical Leave1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the missionEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forwardManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s nextTake ownership: Bold choices with integrity at the core—that’s how impact lastsBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learningCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.Powered by JazzHRq5oocY7ZlD