Redemption Operation Executive

Responsibilities:End to end redemption campaigns setup and execution.Liaise with product managers on campaign mechanics and specifics (e.g. duration, sales forecast, etc.).Perform documents (e.g. receipts) validity check in redemption system and process accordingly.Report dubious claims (e.g. bulk redemptions via same account). Investigate dubious redemption claims with relevant parties (decide to approve or reject).Email support for customers in case of any redemption issues.Escalate issues to business teams or delivery teams for follow-up.Escalate non redemption-related emails (e.g. warranty for premiums, faulty premiums) to respective teams for follow-up.Monitor daily redemption submission status.Reporting on redemption campaigns performance (e.g. run rate, by retailers, campaigns).Serves as single point of contact for all redemption related matters.Discuss and propose resolutions with relevant stakeholders for exception cases (e.g. gift item out of stock, late submission of redemptions, etc.).Work with technical teams on system enhancements (e.g. confirm requirements, testing, etc.) requested by stakeholders.Support preparation for updates/reports to management.Requirements:Candidate must possess diploma/degree in relevant field.At least 2- 3 years of relevant experienceGood in Microsoft Office applications (Word, Excel, PowerPoints, Outlook)Must have excellent oral & written communication skills in EnglishGood understanding about redemption service and operations a plusAbility to work in a fast-paced environmentOrganized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environmentStrong communications and interpersonal skills with a demonstrated ability in handling business stakeholdersFresh Graduates are encouraged to applyNeed to liaise with Client in Chinese.Candidate must be willing to work at KL Eco City.Interested candidate may also send in application to hr.group@samsung.com.