Regional Aftersales Manager

Responsibilities:Oversee and ensure that service activities at dealer locations adhere to company standards.Evaluate spare parts operations at dealerships to ensure efficiency and compliance.Supervise dealerships to ensure the delivery exceptional service experiences for customers.Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.Identify technical and non-technical training needs for dealership staff.Develop service marketing and promotional strategies at regional or dealership levels.Coordinate after-market activities and implement service campaigns.Create comprehensive business and strategic plans aligned with company objectives.Prepare and submit regular reports based on on-site visit activities.Utilize report findings to provide improvement recommendations and analysis to management, aimed at optimizing aftersales operations.Qualifications:Bachelor's degree in Business Administration, Automotive Engineering, or related field.Strong background in After Sales with a proven track record in the OEM/IAM field.Profound understanding of dealership operations and service standards.Commercial and aftersales acumen with strong communication and presentation skills.Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.Self-motivation, influencing, and relationship-building skills.Proficient in MS Office and CRM software.Willingness to travel within the region.