Regional IT Support Engineer, Nord Anglia Education China Region Office

JOB PURPOSE: This position plays a crucial role in ensuring the smooth operation and maintenance of the IT infrastructure within the designated region. It requires a strong understanding of network infrastructure, expertise in Azure cloud / M365 services, and proficiency in PowerBI. This position will be responsible for providing technical support, troubleshooting issues, and implementing IT solutions to enhance organizational efficiency.REPORTING TO: Regional Head of IT OperationResponsibilities Microsoft 365 Service Management: Administer and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Intune, Teams, etc. Monitor and optimize M365 service performance, security settings Azure Cloud Services: Monitor Azure cloud services, including virtual machines, storage, networking, and security Work with IT infrastructure team to implement and optimize cloud-based solutions PowerBI Implementation: Utilize PowerBI to create and maintain insightful dashboards and reports for decision making purposes Train end-users on PowerBI functionalities and promote data-driven decision-making within the region Network Infrastructure Management: Implement, and maintain regional network infrastructure to ensure optimal performance and reliability Troubleshoot and resolve network issues, ensuring minimal downtime and efficient resolution Technical Support: Provide timely and effective technical support to end-users in the region, addressing hardware, software, and network-related issues Collaborate with the central IT support team to escalate and resolve complex technical problems Security and Compliance: Implement and enforce IT security policies to safeguard regional systems and data Stay informed about industry best practices and ensure compliance with relevant regulations Documentation: Maintain accurate and up-to-date documentation for network configurations, system changes, and troubleshooting procedures Develop and update user guides and documentation for IT-related processes Collaboration and Communication: Collaborate with other IT professionals, both regionally and centrally, to ensure consistency and alignment of IT services Communicate effectively with end-users, management, and other stakeholders on IT-related mattersQualifications Bachelor's degree in Information Technology, Computer Science, or a related field Proven experience as an IT Technician or similar role, with a focus on M365 services, Azure cloud, network infrastructure and PowerBI Certification in relevant technologies (e.g., Azure certifications) Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and collaboratively within a team Knowledge of IT security best practices and compliance standardsPreferred Skills Experience with other cloud platforms (e.g., AWS, Ali Cloud Platform) Familiarity with scripting languages (e.g., PowerShell) for automation tasksJob DescriptionPlease write the Job Description.Job ResponsibilitiesRequired Skills/AbilitiesPlease write the Required Skills/Abilities.