Regional Office Manager - Center for Site North

Regional Office ManagerAbout Us EyeUS Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.Job SummaryThe Regional Office Manager is responsible for supporting patient service functions in the US41, Pelican Plaza, University Park and Siesta Dr. offices, ensuring the quality and efficiency standards result in the highest level of patient experience and provider efficiency. The Regional Office Manager provides operational leadership to the front office teams, promoting a high performing culture, while supporting employee engagement and retention.Essential Job FunctionsEnsures “world class” customer service is delivered on a consistent basis as evidenced by company standards and policies.Provides daily guidance to the front desk teams, ensuring high levels of patient satisfaction, including supporting the team in continuous improvement and providing service recovery as needed.Manages patient flow from registration to check-out and drives quality initiatives, along with day-to-day recommendations for continually improving the patient experience.Provide leadership, direction and coordination of departments relating to patient care.Responsible for personnel management including selecting and retaining staff; setting expectations; facilitating development; and evaluating performance.Ensures KPI’s for physician template utilization are met. Creates and enforces protocols to maximize template fill rates and efficiency.Manages front office staffing schedules, according to volumes, as evidenced by physician schedules in NextGen.Collaborates with patient access center, especially as it relates to hybrid PAC/PCR employees making sure company’s scheduling rules are appropriate and followed.Supports Director of Operations for continued improvement and application of companywide policies, initiatives and image.Partners with the revenue cycle management team to ensure that fees are appropriately collected, posted and reported.Ensures availability of medical and office supplies and supports inventory management.Other tasks and duties as necessary and as directed by the Director of Operations and/or VP of Ops for the region.Adherence to applicable laws, regulations and contractual obligations. Follows the principles of the Company’s Compliance Program and Code of ConductReasonable accommodations may be made to individuals with disabilities to perform the essential functions.Supervisory ResponsibilitiesThe Regional Office Manager carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees and addressing staff complaints and resolving problems. Responsibilities also include being an expert for all scheduling policies, inclusive of training and optimizing schedules.Other Duties And ResponsibilitiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.CompetenciesDemonstrated ability to follow oral and written instructions.Demonstrated knowledge of material, methods, instruments and equipment.Demonstrated ability to read, write and perform mathematical calculations.Must be able to maintain high degree of confidentiality. Ability to multi-task, prioritize, work in a fast-paced environment and manage time accordingly, in order to meet deadlines and requirements of the organization.Must be able to maintain personal and professional boundaries with colleagues and service recipients.Smart, results oriented and high energy professional with a track record of success.Hands-on individual with a strong work ethic, who can achieve long term systematic process improvements.Demonstrates extremely high sense of urgency; capable of handling multiple priorities and extensive time demands.Excellent interpersonal, communication and presentation skills.Education And ExperienceProficiency in clinical operations in a medical practice.Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.A high school graduate or equivalentPrior medical supervisory experienceHigh-end customer service experienceAssociate or Bachelor’s degreePosition Type And Expected Hours Of WorkThis is a full-time salaried position. Days and hours are Monday through Friday 8:00 A.M. – 5:00 P.M. Salaried staff may be required to work beyond their set schedule due to business needs and expectations. Travel to other locations is required.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Demonstrated ability to do excessive walking, standing, bending and stooping. While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools or control, reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance, kneel and crouch.The employee may be required to lift moderately heavy objects (50-90 pounds). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Benefits401(K) Company MatchMedical and Dental InsuranceVision BenefitsFlexible Spending AccountsPet InsuranceDisability InsuranceLife InsuranceContinuing EducationPaid Time OffUS Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.