Regional Service Manager

We are seeking a Regional Hygiene Service ManagerThe successful candidate will be responsible for the entire Service process and planning for a smooth and most cost-effective running of the department.What We’re Looking ForGrade 12 (Matric)Certificate/Diploma in business related studies3 + years related operations service manager experienceComputer LiteracyGood interpersonal skillsAbility to work under pressureGood oral and Written Communication SkillsGood Organisational SkillsKnowledge of cleaning, hygiene and Pest Control Industry will be an advantageStrong problem-solving and decision-making abilities.Excellent customer service skills.Own reliable vehicle & valid driver’s licenceKey Responsibilities:Responsible for planning of service and installations.Rescheduling of work not done on a daily basis.Responsible for training of all staff and installation teamManage clocking times and overtime on a daily basis.Checking all service request is completed within 48 hours.Sales support with regards to operations IE: installations/upgrades/withdrawals – contract client and sales rep with any feedback on installation dates.Ensure all policies and procedure are followed as per the operations Policy and Procedure manuals.Assist Operation Manager with Branch Health and Safety.Daily handling of all service related issues.Meeting all month-end deadlinesDe-briefing of service staff on daily basis.Conducting tool-box talks with Operation Manager.Client visits on a daily basis.Conducting QA callsInspection of all installation as well as sign off all installations.Key Competencies:Conduct a minimum of 10 Quality Assurance calls per week.Keep turnaround time on installation and service requests to a maximum of 48 hours from receipt of stockStrict adherence to all month-end deadlines.Improve efficiency in order to keep service costs to a minimum.Sign off all installations