Regional Technical After-sales & Warranty Operations Manager

Role Overview:We’re seeking a dynamic and experienced Aftersales Support & Warranty Claim Manager to lead our post-sales service operations. This pivotal role ensures customer satisfaction, drives operational excellence, and manages warranty claims with precision and integrity. If you're passionate about delivering exceptional service and thrive in a fast-paced, customer-centric environment, we want to hear from you.Key Responsibilities:1. Regional Supporta. Lead after-sales support for Asia Regional Hub Office in delivering prompt, professional service for precision cooling solutions for all Stulz subsidiaries and partners in Asia, ensuring shared success in local markets.b. Oversee warranty claim processing, ensuring accurate documentation, timely adjudication, and compliance with manufacturer policiesc. Implement and monitor KPIs for service response times, claim resolution, and customer satisfaction2. Team Managementa. Identify, develop and lead a dedicated after-sales support team for regional reach, fostering a collaborative and productive team environment through effective communication and mentorship.b. Provide a culture of continuous learning and development providing opportunities for training, and development.3. Technical Expertisea. Lead trouble shooting efforts, providing technical assistance and expertise to resolve complex site issues promptly.b. Utilize your deep knowledge of cooling solutions / data centre operations to guide and support remote teams where & when necessary.c. Ensure that all service activities meet the highest standards of quality and efficiency.4. Training & Developmenta. Develop and implement comprehensive training programs for service team across the region.b. Ensure training programs are aligned with global training standards, and that participants are ‘up to date’ with latest technologies and best practices.5. Process Managementa. Develop and refine warranty policies and procedures in alignment with company, industry and regulatory standardsb. Ensure compliance with industry standards, safety regulations, and environmental certifications.c. Analyze service data to identify trends, reduce claim rates, and improve product reliability6. Client and Partnera. Build and maintain strong relationships with key clients and partners across the region.b. Act as the main point of contact for escalations and critical service-related issues.c. Work closely with sales and project teams to ensure seamless service delivery and customer satisfaction.Qualifications:• 7+ years of experience in HVAC aftersales, technical support, or warranty management, preferably within the data centre industry• Strong understanding of HVAC systems, components, and diagnostics (e.g., chillers,CRAC, CRAH, AHU, etc.)• Strong troubleshooting skills with the ability to resolve complex technical issues on-site• Proven leadership experience in managing service teams and cross-functionalcollaboration• Fluency in English and Mandarin Chinese is required.• Excellent communication and interpersonal skills.• Familiarity with warranty management platforms and CRM systems• Ability to interpret technical documentation and service reports• Willingness to travel at short notice as may be required from time to timeWhat We Offer:• Competitive salary with performance-based incentives.• Opportunities to shape innovative technologies and advance sustainability efforts.• Collaborative environment with industry-leading engineers and innovators.• Flexible working arrangements.• Comprehensive health & wellness benefits.