Regulatory Support Officer - Compliance

As a Regulatory Support Officer in the Compliance Team, you’ll help keep Queensland’s early childhood services safe and high-quality. You’ll support investigations, review information from services, and help prepare reports and correspondence.You’ll work closely with Regulatory Officers to track compliance actions, manage case records, and make sure decisions are well-documented and timely.This role suits someone who is organised, pays attention to detail, and can balance administrative work with contributing to important regulatory outcomes that protect children and support the sector to meet its obligations.About The DepartmentWorking for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .Your RoleAs the Regulatory Support Officer, you will:Provide administrative, records management and procedural support to the Early Childhood Regulatory Authority in the application of early childhood education and care (ECEC) legislation.Liaise and communicate effectively with internal and external stakeholders, including ECEC providers and services, to support the achievement of regulatory initiatives.Responsibilities IncludeActing as the first point of contact, monitoring and following up on regulatory matters and prioritising work according to risk.Implementing administrative procedures to ensure efficient intake and progression of regulatory matters in accordance with the ECEC legislation and principles of good administrative decision making, including processing financial transactions, such as application and annual fees, as required.Monitoring, processing, validating applications as required, tracking and escalating matters according to risk.Coordinating team workflow using regulatory systems and databases, ensuring correct data capture and review.Providing support in the maintenance of records, and regulatory and records management systems to ensure accuracy and compliance with information management requirements.Responding appropriately to all stakeholder queries with accurate information in a timely manner.Participating in initiatives to improve regulatory processes and achieve regulatory objectives.Assisting in the preparation of correspondence, reports, briefs and other documentation in a timely manner while maintaining integrity and confidentiality. Please refer to the attached role description for the full list of responsibilities and mandatory requirements for this position.Interested? To ApplyAttach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history). Attach a written statement (1-page maximum) in response to the attached role description.Attach a copy of the mandatory requirements outlined in the attached role description We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.Applications from recruitment agencies will not be accepted.Occupational group Administration