Remote IT Technician

Are you passionate about technology and solving problems from anywhere in the world? We’re looking for a Remote IT Technician to join our growing global team! In this role, you’ll provide remote technical support to ensure our systems and users operate smoothly and efficiently.As a Remote IT Technician, you’ll be responsible for diagnosing technical issues, maintaining systems, and supporting end users across different time zones. You’ll collaborate with other IT professionals to improve performance, security, and reliability. This role is perfect for someone who enjoys troubleshooting, remote collaboration, and keeping systems running at peak performance.What You’ll Do:Provide remote support for hardware, software, and network-related issues via chat, email, or remote-access toolsInstall, configure, and maintain operating systems and applicationsTroubleshoot system errors, connectivity issues, and user access problemsMonitor network performance and escalate issues to senior engineers as neededMaintain accurate records of incidents, solutions, and system configurationsAssist with IT asset management, software licensing, and system documentationSupport new employee onboarding by setting up accounts, devices, and permissionsContribute to process improvements and internal IT knowledge baseWhat We’re Looking For:2+ years of experience in IT support, helpdesk, or technical troubleshootingStrong knowledge of Windows and macOS systems, basic networking (DNS, DHCP, VPN), and cloud platforms (Microsoft 365, Google Workspace, etc.)Experience using remote desktop and ticketing tools (e.g., TeamViewer, AnyDesk, Zendesk, Jira Service Desk)Excellent problem-solving and communication skills in EnglishAbility to work independently and manage multiple tasks remotelyIT certifications (CompTIA A+, Network+, or similar) are a plusStrong attention to detail and a proactive approach to issue resolutionWhy Join Us:🌍 100% remote work — support a global team from anywhere🚀 Career growth opportunities and technical training programs💼 Competitive salary and benefits package🕒 Flexible work hours and supportive team culture💡 Work with cutting-edge technologies and make a real impact on global operationsIf you’re ready to take your IT career to the next level and enjoy solving problems in a dynamic remote environment, we’d love to hear from you! 👉 Apply now or reach out directly to learn more about this opportunity.