Remote Portuguese Speaking Healthcare Support Specialist

Job Description: Healthcare Support Specialist (Portuguese + English)Start Date: 15 December 2025Location: Remote in BulgariaWork Model: Full-Time, RemoteSchedule: Monday – Friday (rotational shifts)13:00 – 22:00 16:00 – 01:00 11:00 – 20:00 Important: Only candidates who already reside in Bulgaria are eligible. About The RoleWe are looking for a motivated and service-oriented Healthcare Support Specialist who is fluent in Portuguese and English. You will provide professional assistance to clients and patients by responding to inquiries related to healthcare services. This is a fully remote role, offering the flexibility to work from home anywhere in Bulgaria.ResponsibilitiesProvide high-quality customer support to Portuguese- and English-speaking clients in the healthcare sector. Assist with inquiries regarding medical services, appointments, patient information, and general healthcare guidance. Maintain accurate data in internal systems and ensure confidentiality at all times. Follow company procedures and compliance guidelines. Collaborate with internal teams for case resolution and escalations. Uphold excellent communication and problem-solving skills across all channels (phone, email, chat). RequirementsFluency in Portuguese (C1/C2). Good English level (B2 or higher) for internal communication. Previous experience in customer support, healthcare services, or administrative roles is an advantage, but not mandatory. Strong communication and active listening skills. Ability to work remotely with a stable internet connection. Must be located in Bulgaria. Additional Benefits (For All Roles) Monthly transportation / internet allowance: 50 BGN net (paid in addition to base salary). Additional payment for night hours (if applicable) according to company program. 500 BGN bonus for important life events:Marriage Birth or adoption of a child University graduation Medical plan: health and dental coverage. Life insurance. Multisport Card, co-financed by employer. Discounts on various goods and services.