Remote Technical Support

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.Your Role And ResponsibilitiesAssist with the, maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and equipment.Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.Provide help desk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.Provide 24-hour support for hardware and services critical to operations.Work within our ticketing system to create detailed work logs and technical documentation.Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.Required Technical And Professional ExpertiseFluent in EnglishFlexibility in working hoursAbility to handle and prioritize a lot of tasks each dayAbility to produce user and troubleshooting documentation that other people can understand