Renewals Specialist

Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.The Work You'll DoAt Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Renewals Specialist, you'll play a critical role in our newly created Renewals organization, ensuring our customers continue their partnership with Sovos while maximizing the value they receive from our solutions that enable compliance across borders and industries.Tax compliance isn't optional—every company, in every industry, must get it right. As a quota-carrying individual contributor, you'll be the trusted advisor who guides customers through their renewal journey, identifying opportunities to enhance their compliance capabilities while building lasting relationships that drive mutual success.This is your chance to join a collaborative, international team at the forefront of compliance technology, leveraging AI-powered insights and modern renewal methodologies to deliver exceptional customer experiences.More Specifically, You WillDevelop internal and external relationships by cultivating connections with key stakeholders within customer organizations and collaborating with Account Management and Customer Success teams to build comprehensive account plansImplement renewals best practices to enhance the overall customer experience during renewal, ensuring operational excellence throughout the process and maintaining tactical awareness to address challenges promptlyDrive renewal upsell opportunities by proactively identifying and capitalizing on expansion possibilities within assigned territories across global marketsManage negotiations and account issues by leading customer negotiations to ensure successful renewals and partnering with stakeholders to resolve any issues impacting renewal outcomesMaintain predictability in forecasting and delivering against targets, striving to exceed expectations in all aspects of renewal management while working across time zones with global teamsDemonstrate proficiency in learning new systems and navigating through change effectively, quickly ramping up on new product offerings and leveraging AI tools to optimize renewal strategiesBalance the needs of multiple stakeholders within tight timelines and resource constraints, advocating for clients while ensuring company policies are upheldWhat We Need From You1+ years of experience in renewals management, account management, or customer success in the software industry, with experience in SaaS solutions and services preferredStrong communication and negotiation skills with the ability to work independently and collaboratively in a fast-paced, global environmentProficiency with Microsoft Office applications; experience with Salesforce CRM is a plus, along with openness to leveraging AI-powered tools to enhance forecasting accuracy and customer insightsDemonstrated ability to build and maintain strong client relationships, advocating for clients while ensuring alignment with company objectivesEffective problem-solving skills with the ability to handle difficult situations and resolve issues promptly and effectivelyExperience or ability to balance competing priorities and manage multiple stakeholder relationships across different regions and time zonesSelf-motivated learner who adapts quickly to new systems, processes, and product offerings in an evolving technology landscapeWhat Does Sovos Offer You?The tools to enhance your life - because we want you to enjoy your life outside of work and inside!Flexible Time-OffComprehensive Health benefitsMeal Vouchers to assist with food expensesBi-Weekly Meeting Free DaysMentoring ProgramsGlobally recognized Training and Development programsVirtual English Club through Rosetta Stone, and more!Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.Company BackgroundSovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.