Rental Executive

Role Overview: The Rental Executive is responsible for managing vehicle rentals for individual and corporate clients, including key accounts. This role combines customer service, sales, and operational responsibilities, ensuring every client has a smooth and enjoyable rental experience. The Rental Executive will also promote additional products and services, resolve client queries, and contribute to the overall growth and efficiency of the rental location.Key Responsibilities:Assist walk-in and corporate clients with vehicle rentals, ensuring a seamless rental experience.Process rental agreements, transactions, and returns accurately, verifying all rates, charges, and vehicle details.Identify client needs using approved sales and service techniques, and promote optional products, protection plans, upgrades, and special programs to maximize revenue.Provide guidance on directions, local area information, and service options to enhance customer satisfaction.Review rental parameters and qualify each customer according to company guidelines.Handle phone and email inquiries professionally and respond promptly to internal and external stakeholders.Manage queues efficiently to minimize customer wait times and ensure smooth operations.Coordinate daily vehicle availability, fleet requirements, and key reports with the Fleet Coordinator.Maintain petty cash records, fuel slips, and other operational documentation.Conduct follow-ups on overdue rentals to ensure timely collection of outstanding payments.Resolve customer issues using sound judgment within company policies and quality standards.Identify and recommend opportunities for improving sales and service at the location.Perform additional tasks as needed to support operations and management initiatives. Skills & QualificationsAtleast 2–3 years in customer service, sales, or car rental operations; experience with corporate clients or key accounts is a plus.Excellent communication, interpersonal, and problem-solving skills.Ability to upsell and cross-sell products, meet sales targets, and use approved sales techniques.Proficient in MS Office and rental management systems; accurate in handling documentation and transactions.Experience in cash handling, fleet coordination, and managing daily rental operations.Ability to work in a fast-paced environment while managing multiple client requests.Works collaboratively with colleagues and supervisors; flexible in adapting to operational needs.Ensures all agreements, charges, and reports are accurate.Valid UAE driving license preferred.