Reporting & Payments Investigation and Complaints Team Leader

About UsWe’re NN Romania, a trusted leader in life insurance and private pensions, committed to helping people protect what matters most and build a confident financial future. But NN is more than a financial services company - people come first. We’ve built a workplace where you can be yourself, grow at your own pace, and make a real impact. We’re proud to be recognized as a Top Employer, thanks to our colleagues who live by our core behaviors:We collaborate (Team Up). We speak openly (Speak Up). We take initiative with responsibility (Step Up).Your missionJoin us as a Team Lead Payments and Reporting and help shape the future of NN.In this role, you’ll actively contribute to the success of both the team and the company by engaging with pension-related processes optimization, ensuring compliance, efficiency, and high-quality service delivery.What will you do? Lead and coordinate daily pension operations and regulatory reporting activitiesResponsible for performing first line control activities and managing outputResponsible for defining and updating of operational procedures/work instructionResponsible for performing first line control activities and provide support in audit missionDefine operational KPIs and monitor them through Dashboards, Operational ReportsDrive improvements, automation, and digitalization initiatives to enhance operational efficiency in payments and reportingEnsure that regulatory requirements are implemented according to legal requirementsManage growth by taking proactive measures (capacity planning)Collaborate with internal teams and external authorities to ensure complianceManage team performance and development actionsManage resource allocation for day to day activities and UATSets goals and provides feedback in line with company policies and cultureProvide transparency in the team about company’s strategy and guide them toward achieving strategic objectivesIdentify and support employee development needs through training and agreed actionsStreamline collaboration with peers and other relevant stakeholders from organizationWhat will you bring?5+ years in insurance/banking; 3+ years in operations leadershipStrong experience in processing automation and digital platformsSolid understanding of technical platforms and tools (RPA, OCR, AS 400)Proven ability to manage and scale medium size teamsExperience in acting as a Business Owner and driving changeFamiliar with AgileSAFE principlesExcellent communication, leadership, and problem-solving skillsFluent in English; proficient in MS OfficeCommunicates with clarity, empathy, and impact.Thrives in collaborative environments and lifts others up.Proactively identifies opportunities for improvement and acts.What We OfferAt NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone. NN wants to ensure equal opportunities and rewards for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves:Extra security: Life and health insurance, plus a group surgical insurance plan.Health & wellbeing: A customizable benefits package that includes private health insurance, dental and surgery coverage, life insurance, and voluntary pension.Flexibility that fits your lifestyle: Hybrid work model, flexible hours.Work from where you feel inspired: Up to 60 days of remote work from abroad.Time to recharge: Up to 27 vacation days based on tenure, plus extra days off for unexpected personal events.Office perks: On-site massage, fresh fruit.A modern office: In a quiet, central Bucharest location near the subway.Smart extras: Bookster and HILIO (ex-ATLAS) memberships.We stand by you: Access to tailored development programs; just bring your curiosity and drive to learn.To apply for this position, you must meet the legal requirements for working in Romania